Commercial Training Specialist

hace 4 días

Bogotá, Bogotá D.E., Colombia BYD Colombia A tiempo completo

Responsibilities

  • Design, deliver, and facilitate in-person/hybrid training for agent staff (sales, service, management) on product knowledge, sales skills, customer service, and brand confidence.
  • Conduct on-site training visits to Colombian agents, localize training materials (handbooks, presentations) to fit market/cultural needs.
  • Identify training gaps via agent/sales team collaboration, track effectiveness with KPIs, and submit reports to the Colombian branch & HQ.
  • Act as liaison between the Colombian branch and training team of HQ, align local initiatives with global standards, and support global program rollout.
  • Build partnerships with agent management, provide post-training support, and advocate for agent training needs.

Requirements

  • Minimum 1 to 2 years of automotive experience (preferably training related).
  • Proven skills in training facilitation, material development, and needs analysis.
  • Native fluency in Spanish; professional English proficiency.
  • Deep understanding of Colombian agent/retail market and cultural nuances.
  • Strong interpersonal, project management, and results-oriented skills.

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