Director, Product Management

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and  depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

As the Director, Product Management over our core subscription billing and management application, you'll be responsible for delivering on a variety of product outcomes and themes that will fortify Recurly's position as a leader in the subscription management and billing space.  We're seeking an individual with strong technical and business acumen who can evolve Recurly as a value-added partner with the right set of features and functionality customers can use to run their subscription business with ease and at scale. This role's success will be measured by the candidate's ability to increase efficiency and efficacy across a variety of user personas including growth marketers, financial analysts, customer service reps, and developers.  In addition, as one of the leaders in our newly formed Colombian office, you will be responsible for collaborating with other leaders within the Colombian office to champion the Recurly culture, manage/improve cross functional processes (especially between Product and Engineering), and liaise between the Colombian office and Recurly's executive and extended leadership teams.

Responsibilities

• Perform generative research on problem spaces/opportunity areas to ideate and prioritize innovative and differentiated customer-centric solutions and experiences; don't just be an "order taker."
• Own, manage, and defend theme based visions that align to strategic objectives and deliver outcomes, not just outputs.
• Be the subject matter in your area. Excite and motivate internal and external stakeholders with your vision and the outcomes you plan to deliver.
• Look across all Recurly products, features, and functionality to creative innovative solutions that solve problems or realize opportunities holistically.  Don't just own a feature, own a problem/opportunity.
• Take big ideas and break them down into deliverable chunks of functionality that prioritize items with the highest ROI first (focus on getting value out to market quickly).
• Work cross functionally and collaboratively with leaders on Technology, Marketing, Sales, and Customer teams to drive successful product launches and execute successfully on go-to-market strategies.  This could include driving partnership conversations, analyzing costs, facilitating pricing strategies, competitive analysis, etc.
• Be an exceptional communicator, both written and oral. As a Senior PM, it is important that information you share is catered for the audience (including execs) you are delivering it to.
• Quantify your impact through KPIs and metrics and hold yourself accountable to the outcomes you are trying to achieve.
• Own the outcome. Do whatever it takes to deliver your vision and drive the outcomes you desire.

Qualifications

• 7+ years of experience delivering product and features at a B2B SaaS company including experience taking features from 0-1.
• Experience as a team/functional leader liaising between teams on the ground and senior leadership, improving processes, and embodying company culture.
• Working knowledge of modern technology and database concepts (SQL experience a major PLUS).
• Subscription billing and management experience (ideally managing features/products that drive subscriber acquisition, engagement, and lifetime value) is a nice-to-have.
• Experience collaborating with engineering and technology teams to drive product development is a must.
• Strong written and verbal communication skills that drive clarity and influence at the C-suite level as well drive successful collaboration and alignment across different levels of stakeholders across engineering, legal, compliance, marketing, operations, and finance.
• Self-motivated, with a strong sense of ownership to drive product success.

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know