Junior Technical Support Representative

hace 1 semana

Desde casa, Colombia Lean Solutions Group A tiempo completo

Company Overview:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Junior Technical Support Representative

Location: Only Medellin

What you will be doing:

We are seeking a Technical Support Representative (TSR) with a strong English level to provide technical assistance and support for client software and hardware solutions. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.

  • Identify, investigate, and resolve user issues related to client software and hardware.
  • Handle support calls and other communications regarding programming, connectivity, and technical inquiries.
  • Consult with users to understand the steps already taken and determine the most effective resolution approach.
  • Apply knowledge gained through training to troubleshoot and resolve technical issues.
  • Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions.
  • Collaborate with internal teams to research, escalate, and resolve complex issues.
  • Stay up to date with client technology innovations, updates, and industry trends through continuous training.
  • Perform other related duties as required.

Requirements & Qualifications

To excel in this role, you should possess:

  • 6 months to 1 year of experience in a Call Center or Technical Support role.
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.
  • Ability to explain technical concepts clearly to both technical and non-technical users.
  • Proficiency with Microsoft Office Suite or similar productivity tools.
  • Ability to quickly learn and adapt to client-specific software, hardware, and procedures.
  • Professional and pleasant telephone manner.

Soft Skills:

  • Excellent communication skills in English (written and verbal), B2 or C1 level.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and precision in data handling.
  • Strong interpersonal skills and a professional, customer-oriented approach.

Why you will love Lean Tech:

  • Join a powerful tech workforce and help us change the world through technology.
  • Professional development opportunities with international customers.
  • Collaborative work environment.
  • Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service/technical Support Representative

    hace 2 días

    Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...

  • Latam Technical Support Engineer

    hace 1 semana

    Desde casa, Colombia iMinTech A tiempo completo

    About the Job Main Duties and Responsibilities: Pre-Sales Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on...

  • Latam Technical Support Engineer

    hace 1 semana

    Desde casa, Colombia iMinTech A tiempo completo

    **About the Job** **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and...

  • Latam Technical Support Engineer

    hace 5 días

    Desde casa, Colombia iMinTech A tiempo completo

    **Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...

  • Technical Support Engineer

    hace 1 semana

    Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....

  • Customer Service Representative

    hace 1 semana

    Desde casa, Colombia Binance A tiempo completo

    Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. Support is via a live chat and phone, and will...

  • Technical Support Analyst L1

    hace 3 días

    Desde casa, Colombia Aveco A tiempo completo

    **Location: Colombia (remote-first)** **Would you like to work in a TV station environment? Do you enjoy communicating with people from different parts of the world and helping others? Then join our international support team.** **This is a great opportunity for a skilled junior/student to start her/his career. You can grow with us!** **About the role** -...

  • Expedited Services Representative

    hace 1 semana

    Desde casa, Colombia Kavkaz Express LLC A tiempo completo

    **Expedited Services Representative (Remote)** **JOB QUALIFICATION**: - At least 1 year experience. - Must be willing to work full time. **Technical Requirements**: - Laptop/Desktop with at least 8 GB RAM. - Internet speed of at least 5-10 Mbps. (LAN connection preferred) - Headset/Earphones with working microphone for calls. **Please make sure you've...

  • Technical Support Consultant

    hace 3 días

    Desde casa, Colombia DreamHost A tiempo completo

    **Why work for DreamHost?** We help people own their digital presence. It's not just wishful thinking. It's our noble cause — an idea that drives everything we do. When you put your dreams online—your words, your photos, your creations—you shouldn't have to worry about your service provider mining that data for marketing purposes. Those are your dreams...

  • Junior Application Support Engineer

    hace 1 semana

    Desde casa, Colombia Heinsohn Business Technology A tiempo completo

    Heinsohn Business Technology is a Colombian software company with a wide range of clients across the Americas is looking for top-notch professionals to be part of our international team as junior support engineer to rock it! Let's grow together in a multicultural team! Tasks **Responsibilities**: You'll be part of an international teamwork where you'll...