Customer Success Manager

hace 18 horas

CO Remote AutoStore System A tiempo completo

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity:

We are looking for a Customer Success Manager to join our growing team.  We are seeking a person who knows that real customer success comes from the heart. Someone who has the best customer management and business consultancy skills. A person who is passionate about engaging customers and expanding their use cases. A person with impeccable relationship-building skills and can create win/win environments for all parties. If this sounds like you, we have customers who are adopting our product and we would love to have you on our team to impress our customers with your ability to exceed their expectations

You will make an impact by being responsible for: 

  • Owning the overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction
  • Establishing a trusted/strategic advisor relationship with each assigned client and driving the continued value of our products and services
  • Developing, preparing, and nurturing customers for advocacy
  • Working with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Working to identify and/or develop upsell opportunities
  • Working only with our largest customers who represent a significant amount of upsell

You will be a great fit if you have: 

  • 5+ years' experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Technology background strongly preferred (SaaS, RPA, or Computer Software)
  • Bachelor's degree required.  MBA is a plus
  • Prior experience in closing sales deals with clients of all sizes at the executive level
  • Experience with Salesforce or other platforms
  • Proficient in Office software
  • Experience in building successful intelligent automation programs resulting in significant value to the business enterprise
  • Travel up to 15%

You excel in these key competencies: 

  • You're driven: No one needs to push you to excel; it's just who you are
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use
  • Impeccable written and verbal communication skills
  • Detail-oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

#LI-DE1

All unsolicited resumes submitted to any email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

  • Mid Market Customer Success Manager

    hace 1 semana

    Colombia (Remote) Five9 A tiempo completo $1.200.000 - $3.600.000 al año

    Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Associate Customer Success Manager

    hace 2 semanas

    Remote - Colombia/Mexico Owner A tiempo completo US$30.000 - US$35.000 al año

     About  Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and...

  • Account Manager

    hace 2 semanas

    Remote, Colombia Codekeeper A tiempo completo $800.000 - $1.200.000 al año

    Account ManagerAre you a tech-savvy sales professional with a solid understanding of modern web SaaS? If you excel in a fast-paced environment where you can make a significant impact, this could be the perfect job for you Codekeeper is accepting applications for the next two months and will fill the position once we find the right candidate.About the...

  • Account Manager

    hace 18 horas

    Remote, Colombia Codekeeper A tiempo completo

    Account ManagerAre you a tech-savvy sales professional with a solid understanding of modern web SaaS? If you thrive in a fast-paced environment where you can make a significant impact, this could be the perfect job for you Codekeeper is accepting applications for the next two months and will fill the position once we find the right candidate.About the...

  • Customer Escalation Engineer

    hace 1 semana

    Colombia (remote) Jumio A tiempo completo $9.000.000 - $12.000.000 al año

    Role Purpose: The Customer Escalation Engineer is responsible for supporting Jumio's enterprise customers.  The individual will be an experienced, driven Product Support professional looking to join our Global Product Support team.  This is an essential role handling customer escalations and proposing solutions - you are the overall subject matter expert...

  • Senior Manager

    hace 5 días

    Remote, Colombia Rob Levine Legal Solutions A tiempo completo US$70.000 - US$120.000 al año

    Rob Levine Legal Solutions is a leading provider of record retrieval services, specializing in efficiently gathering medical records and bills critical to personal injury and other legal clients. We pride ourselves on accuracy, speed, and client satisfaction, serving a diverse range of clients nationwide. Job Overview:We are seeking a highly organized and...

  • AI Account Manager

    hace 2 semanas

    Remote, Colombia Lean Solutions Group A tiempo completo $1.200.000 - $3.600.000 al año

    Description Company Overview:  At Lean Tech, we are at the forefront of innovation, harnessing cutting-edge AI and technology to drive impactful solutions for our clients. We are looking for a Senior AI Account Manager to join our team, someone who combines a deep technical understanding of AI, Machine Learning, and automation tools with strong...

  • Associate Contract Manager

    hace 1 semana

    Remote - Colombia HubSpot A tiempo completo US$50.000 - US$75.000 al año

    Resumes MUST be submitted in English. As an Associate Contract Manager for our 1:Many (Scaled) Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner for customers in NAM and LATAM.  This includes communicating directly with customers and internal colleagues to ensure the accurate...

  • Senior Project Manager Data Products

    hace 3 días

    Remote, Colombia Lean Solutions Group A tiempo completo $9.000.000 - $12.000.000 al año

    Description Company Overview  Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals...

  • Customer Support Specialist

    hace 1 semana

    Remote - Colombia HubSpot A tiempo completo $1.500.000 - $3.000.000 al año

    Customer Support Specialist*Your CV must be submitted in English in order to be considered**Must be fluent in Portuguese, English & Spanish - *ADVANCED PORTUGUESE FLUENCY IS ABSOLUTELY REQUIRED as you will be supporting Portuguese-speaking customers in this position*.We are open to this person living anywhere in Colombia - all we ask for is a stable internet...