Salesforce Integrator and Support Specialist

hace 19 horas

Bogotá, Bogotá D.E., Colombia SOFTGIC S.A.S. A tiempo completo US$60.000 - US$120.000 al año

Este es un puesto de trabajo remoto.

At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that's our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a Salesforce Integrator and Support Specialist.

Responsibilities:

● Design, implement, and maintain integrations between Salesforce and third-party applications (e.g., ERP, marketing automation, and customer support systems).
● Provide day-to-day Salesforce user support, including troubleshooting, issue resolution, and system enhancements.
● Collaborate with cross-functional teams to gather requirements and translate them into scalable Salesforce solutions.
● Monitor system performance, proactively identify issues, and recommend improvements.
● Manage data imports, exports, and cleansing to maintain data integrity.
● Create and maintain comprehensive documentation for configurations, processes, and user guides.
● Assist in testing and deploying new Salesforce features, updates, and integrations.
● Conduct end-user training sessions and provide ongoing support to ensure effective system use and adoption.
● Communicate with internal teams to align Salesforce operations with business needs.

Requisitos ● Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.
● 3–5 years of hands-on experience working with Salesforce, including integrations and support.
● Strong understanding of Salesforce architecture, APIs, and data models.
● Experience with integration tools such as Zapier, MuleSoft, Workato, or similar platforms.
● Proficiency in Salesforce administration (user setup, profiles, roles, workflows, reports, dashboards).
● Excellent problem-solving skills, attention to detail, and ability to manage multiple tasks.
● Strong communication and interpersonal skills with a collaborative mindset.
● Salesforce certifications (Administrator, Platform App Builder, Integration Architecture Designer) are a plus.

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