Credit and Collection Specialist

hace 2 semanas

Bogotá DC Brazil, Colombia Gi Group Colombia A tiempo completo


We're Hiring – Credit and Collection Specialist

Location: Bogotá, Colombia

Work Mode: First on-site then hybrid – Ac. 26 #92-32

Department: Finance / Accounts Receivable

Schedule: Monday to Friday, 7:00 AM – 4:00 PM

Benefits: 60% prepaid medical coverage for the employee and 30% for immediate family

Salary : $ $

About the Role We are seeking a proactive and detail-oriented Credit and Collection Specialist to join our Accounts Receivable team. The ideal candidate will be responsible for managing customer collections, maintaining account accuracy, resolving disputes, and contributing to a healthy cash flow.

Key Responsibilities

  • Proactively contact customers (via email, phone, etc.) to ensure timely invoice payments and maintain low overdue balances and DS
  • O.
  • Monitor aging reports and follow up on overdue accounts.
  • Generate dunning letters and account statements according to the defined schedule.
  • Investigate and resolve payment discrepancies, partial payments, and claims in collaboration with internal teams or customers.
  • Upload invoice copies daily to customer portals and follow up on related issues.
  • Update internal systems (e.g., SAP, ERP) with collection activities and status notes.
  • Maintain accurate customer contact information in master data.
  • Manage customer disputes and escalate unresolved issues appropriately.
  • Monitor shared mailboxes to ensure timely handling and response to all requests.
  • Collaborate with Sales, Customer Service, and Credit teams to resolve account-related issues.
  • Ensure timely operations and escalate concerns to the direct supervisor.
  • Maintain professional communication and strong business relationships with customers.

Required Qualifications

  • Bachelor's degree in Economics, Finance, or a related technical field. (Mandatory)
  • Minimum 1 year of experience in accounts receivable or collections.
  • Experience in customer service is highly valued.
  • Experience in shared service centers is a plus.
  • Advanced English proficiency (C1 level).
  • Strong communication, critical thinking, time management, organization, problem-solving, customer service, and negotiation skills.

Preferred Knowledge

  • SAP (AR and GL modules, FSCM module).
  • Microsoft Office Suite.

What We Offer

  • Direct contract with the company.
  • Competitive salary and corporate benefits.
  • Collaborative and dynamic work environment.
  • Opportunities for professional growth and development.

If you meet the qualifications and are ready to take on a new challenge, we encourage you to apply today



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