Lead Solution Consultant

Summary of Role

The Lead Solution Consultant is responsible for the operational, administrative, and delivery management of the Solution Consultant team within the Center of Excellence (CoE). This role ensures that resources are effectively utilized, delivery timelines are met, and implementation work is executed with consistency, predictability, and efficiency. The role has a strong focus on capacity planning, occupancy control, delivery efficiency, and execution governance. While technical understanding of the solutions is required, the primary responsibility is to enable the team to deliver at scale through structure, planning, and accountability.

How You'll Succeed

• Ensure effective delivery execution, healthy resource utilization, and predictable implementation outcomes.
• Drive high and healthy occupancy rates without consultant burnout.
• Deliver predictable delivery timelines with fewer last-minute escalations.
• Provide clear visibility into capacity, efficiency, and delivery health.
• Enable Solution Consultants to focus on execution, not operational chaos.
• Build scalable CoE model that supports business growth.
• Operate comfortably in SaaS and cloud-based enterprise software implementation environments.
• Work with cloud-native, multi-tenant platforms.
• Apply practical understanding of cloud delivery models, including deployment, configuration, and release management.
• Operate effectively during transitions from legacy products to fully cloud-based solutions.

What You Bring

• 3+ years of relevant experience
• Experience leading or coordinating consulting, implementation, or delivery teams
• Experience supporting or leading implementations in a cloud-only roadmap environment
• Strong operational mindset with proven experience in capacity planning and resource management
• Understand cloud security, access management, and data governance concepts at a functional level
• Experience tracking utilization, occupancy, and delivery efficiency
• Solid understanding of enterprise software implementations
• Strong communication skills to manage expectations across teams and stakeholders
• Ability to enforce structure and accountability without adding unnecessary bureaucracy
• Comfort making prioritization decisions and addressing performance issues

Who You Are

Plan and Aligns: You plan and prioritize work to meet commitments aligned with organizational goals.

Ensures Accountability: You hold yourself and others accountable to meet commitments.

Optimizes Work Processes: You know the most effective and efficient processes to get things done, with a focus on continuous improvement.

Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Communicates Effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Directs Work: You provide direction, delegate, and remove obstacles to get work done.

All Company Core Competencies

Customer Focus: You build strong customer relationships and deliver customer-centric solutions.

Cultivates Innovation: You create new and better ways for the organization to be successful.

Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.

Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.

Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.

Develops Talent (Mgmt Only): You develop people to meet both their career goals and the organization's goals.