Technical Program Manager

hace 2 días

Bogotá Cundinamarca, Colombia Praxis A tiempo completo

Job Description:

  1. Program Evaluation

  2. Review and analyze program objectives and requirements

  3. Identify internal stakeholders and require organizational support
  4. Understand the basic technical requirements of the project

  5. Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer's expectations.

  6. Program Development

  7. Communicate customer requirements

  8. Establish a baseline of shared objectives and expectations
  9. Define schedules and completion timeframes

  10. Ensure proactive, timely customer communication

  11. Plan Execution

  12. Position oneself as the primary client interface

  13. Lead Implementation Team

  14. Oversee configuration management and change control

  15. Project Tracking

  16. Supervise team members' documentation and task completion in relevant systems to ensure accurate status and billing trigger

  17. Provide accurate Project Scopes and Meeting Minutes to all stakeholders

  18. Provide feedback to internal organizations, including pre-sales, Finance, Product, and Provisioning, to improve internal processes.

  19. Documentation

  20. Manage documentation efficiently to comply with tight delivery frames

  21. Prepare implementation reports in standard and non-standard formats Required for All Jobs

Skills Required

  • 3+ years of experience as a Technical Program Manager or related roles.
  • 3+ years of customer interface experience preferably in Telecom
  • Experience with Telecom
  • Excellent communication skills
  • Customer service orientation.
  • Analytical and problem solving skills.
  • Business Acumen and understanding of business principles and language.
  • SDWAN, Cisco, Fortinet, MPLS, DIA
  • Experience with Scrum.
  • Spring Managment.

Job Types: Full-time, Contract

Application Question(s):

  • Do you have any Cisco, project management, or telecommunications certifications?

Experience:

  • Telecom: 3 years (Required)
  • experience in customer-facing roles: 2 years (Required)
  • development or programming: 1 year (Preferred)
  • Scrum: 3 years (Preferred)
  • understanding of: SD-WAN, Cisco, Fortinet, MPLS, DIA: 1 year (Required)

Language:

  • English (Required)

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