Technical Program Manager

Fully Remote- work from anywhere
Timezone- EST or CST
Please upload your resume in English
Hi, we're Search Atlas We're a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results.

As a Technical Program Manager at our SaaS company, you will be the connective tissue between engineering, product, and partner-facing teams. You will manage the full lifecycle of technical tickets, ensuring timely progress while translating partner concerns into actionable engineering work.

Responsibilities

• Monitor, track, and guide the progress of all engineering tickets from intake to resolution
• Translate partner technical issues into clearly defined engineering tickets
• Act as a liaison between partner-facing teams and engineering, ensuring context and urgency are preserved
• Facilitate prioritization discussions across stakeholders to align work with business and technical needs
• Ensure proper tagging, assignment, and grooming of tickets within the tracking system
• Provide regular reporting on ticket statuses, blockers, and delivery timelines
• Document and refine internal ticket-handling processes for transparency and efficiency

Requirements

• 3+ years in a Technical Program Manager role within SaaS
• Background in engineering, technical support, or similar technical roles
• Technical comprehension of SaaS architecture and APIs
• Project and task tracking using tools like ClickUp, Jira or Linear
• Clear written and verbal communication
• Ability to translate partner technical language into engineering-ready requirements
• Attention to detail in tracking and reporting
• Strong prioritization and organizational skills

Salary & Benefits

• $4,500-$6,000 USD per month/depending on your location and skills/experience
• 15 Days Paid Time Off + Christmas Day + New Year's Day Paid Off

Our Recruitment Process

• Step 1: Initial screening call with our recruitment team
• Step 2: Assessment to showcase your skills (if applicable)
• Step 3: Final interview with our Hiring Manager
• Step 4: Offer extended

Life at Search Atlas Group
We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn't mean disconnected work.

Here's a Look Into Our Core Values

• Collaborative & Engaged: We're a tight-knit team that supports each other and shares knowledge.
• Excellence Driven: We aim for the highest standards, always raising the bar.
• Self-Starter Mentality: We take initiative and problem-solve independently.
• Innovative: We embrace change, experiment, and think outside the box.
• Student Mentality: We learn from our mistakes and constantly evolve.

Why Join Us?
We're Proud Of The Recognition We've Received For Our Growth And Commitment To Creating a Positive, Inclusive Work Environment. Here Are Just a Few Of The Accolades That Highlight Our Success And Culture

• Inc. 5000 List of the Fastest-Growing Companies in America
• Nevada's Top Workplaces - #1 Small Business, Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc's On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)

These awards reflect the hard work, dedication, and passion of our entire team, and we'd love for you to be a part of it

Want to hear more? Here is our Founder, Manick on why you should work with us at Search Atlas.