Customer service

hace 3 días


Manizales, Caldas, Colombia Roldán Logistics A tiempo completo

Somos una empresa Aduanera y de Transporte ubicada en la ciudad de Bogotá y estamos en búsqueda de un CUSTOMER SERVICE para la ciudad de Manizales

Funciones

  • Revisar y actualizar observaciones operativas del cliente asignado en sistema CRM – 360
  • Abrir DO en el software aduanero según corresponda la operación, una vez recibida la asignación por parte del cliente.
  • Asignar la operación al Analista de Documentos una vez recibida la prealerta por parte del cliente.
  • Cargar en el gestor documental los documentos soporte de la operación de acuerdo con los lineamientos establecidos en el procedimiento.
  • Incluir las observaciones de la operación en el sistema definido por la empresa
  • Revisar los documentos de la operación enviados por el cliente. Informar por correo electrónico los requisitos o documentos faltantes o adicionales que se requieran para el desarrollo del proceso, teniendo en cuenta la normatividad aduanera vigente.
  • Validar mandatos y poderes requeridos para poder llevar a cabo las operaciones, en caso de faltar alguno, solicitar al cliente.
  • Garantizar el seguimiento y cumplimiento a la finalización de los trámites de los diferentes regímenes aduaneros para los clientes asignados.

Requisitos

  • Técnico, tecnólogo o profesional en comercio exterior o afines
  • Experiencia mínima de 1 año en operaciones de Zona Franca, logística internacional, Distribución Física Internacional y régimen cambiario, regulación aduanera.
  • Conocimientos generales en importación y exportación de los diferentes sectores de la economía.
  • Manejo de MUISCA, Siglo XXI y Opencomex

Condiciones

  • Contrato a término indefinido directo con la empresa
  • Horario de lunes a viernes y un sábado al mes
  • Salario a convenir

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