Collections Specialist

hace 7 días

Bogotá, Bogotá D.E., Colombia Fundo LLC A tiempo completo US$40.000 - US$60.000 al año

Please read the description:
On-Site position only, English required.

As a Collections Specialist, you'll be tasked with managing and supporting selected debtors in realigning with their payment obligations. This role will be responsible for initiating and maintaining positive communication with clients to facilitate timely recoveries while upholding the highest standards of professionalism and customer care. As a key member of the financial operations team, the job duties will go beyond traditional asset recovery-helping client relationships and reinforcing our brand's reputation for integrity and support with empathy and persistence. Must possess a strong grasp of collections processed within a fast-paced fintech environment.

About us

We are a Merchant Cash Advance (MCA) provider with 5 years in the US market and a strong focus on the fast-growing Gig Economy Come join the future

We are located in Bogotá, and our office is in Ciudadela Empresarial Sarmiento Angulo (Salitre), next to the Gran Estación mall.

Key Responsibilities

  • Follow the scope of work outlined by the company.
  • Initiate and manage client communications.
  • Negotiate and establish payment agreements with clients within company guidelines.
  • Follow collection policies and procedures established by the company.
  • Maintain accurate and detailed records.
  • Handle queries and resolve customer issues effectively.
  • Update account information in our systems regarding customer information.
  • Collaborate with other departments to solve problems and improve processes.
  • Meet monthly objectives regarding the metrics scope.
  • Maintain the confidentiality of client information.
  • Provide high-quality customer service during interactions.

What We're Looking For

  • Upper-Intermediate English level (B2 onwards).
  • Attention to detail.
  • Excellent attitude and ambition to achieve good commissions.
  • Excellent communication, negotiation, and conflict resolution.

Nice to Have

  • Previous experience in debt collections.
  • Experience in customer service, ideally in fintech, banking, or financial services.

Why Join Us?

Joining a fast-paced collections team within our Merchant Cash Advance company offers the opportunity to thrive in a high-energy, results-driven environment where strong communication and negotiation skills are constantly put to use. It's ideal for individuals who enjoy solving problems, meeting performance goals, and working with small business owners to find practical solutions. The dynamic pace keeps each day engaging, while the potential for performance-based incentives adds a strong motivational edge.

Our benefits/Perk Package


Competitive Compensation:
Our offer is above the market rate


Career Growth Opportunities:

We promote from within and provide clear paths for advancement into leadership or specialized roles.


Continuous Learning:
Ongoing training, coaching, and access to learning materials to help you build your skills and grow professionally.


Dynamic Work Environment:
Fast-paced, high-impact, and constantly evolving, perfect for those who like to stay challenged.


Collaborative Culture Work
with a supportive team that values communication, feedback, and shared success.


Recognition and Incentives:

Top performers are regularly recognized through internal shoutouts, rewards, and special incentives.


Paid Time Off based on Colombian Law, plus Family Day


Purpose-Driven Work:
Be part of a mission-driven company focused on empowering customers through better financial solutions.

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