GBS Lead Billing Associate

hace 2 semanas

Medellín, Antioquia, Colombia UPS A tiempo completo

Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.
Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel.

Descripción De Puesto
Job Summary
This position focuses on problem resolution by interfacing and communicating with internal and external customers. He/She prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions. This position performs under broad guidelines.

Responsibilities

  • Organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.
  • Develops, implements, assigns, and monitors action plans to ensure account problem resolution.
  • Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.
  • Identifies individual associate training needs.
  • Audits work performed by associates for accuracy and completeness.
  • Responds to customer inquiries as needed.
  • Communicates with internal and external customers concerning domestic and international complex issues.
  • Participates in projects as directed by management.
  • Prepares WOC and KPI to be reported to Management Team.

Qualifications

  • Proficient in Microsoft Office products, especially Excel
  • Strong organizational, time management, analytical, and problem solving skills
  • Excellent written and verbal communication skills
  • Ability to multi-task in a fast-paced environment
  • Experience with detailed research and analysis of a complex nature where established procedures may not exist
  • Prior billing experience - Preferred
  • Knowledge of multiple products, services, and business units - Preferred
  • Bachelor's Degree in Business related field - Preferred
  • Proficient English skills (80%)

Tipo De Empleado
Permanente

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.

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