Senior Databricks/AWS Support Data Engineer

hace 2 semanas

Bogotá DC Metropolitan Area, Colombia Publicis Sapient A tiempo completo $60.000.000 - $120.000.000 al año

Job Description
As a
Senior Databricks/AWS Support (L2) Data Engineer
at Publicis Sapient, you will be a key player in maintaining the reliability, efficiency, and scalability of mission-critical systems that power customer-facing applications. This role is essential in bridging technical problem-solving with strong communication and cross-functional coordination across global teams. You will work closely with clients in their time zone, so strong communication and stakeholder engagement are essential.

Your Impact

  • Serve as the primary point of contact for escalated L1 issues, providing second-level support for production environments and user requests.
  • Troubleshoot complex, undocumented issues and drive resolution within agreed SLAs.
  • Maintain up-to-date SOPs and runbooks; contribute to incident post-mortems and root cause analysis reports.
  • Collaborate closely with L1 and L3 teams, business stakeholders, and offshore groups on issue resolution and service delivery.
  • Support automation opportunities, improve operational reporting, and enhance knowledge management assets.
  • Work on Proofs of Concept (PoCs) and proactively build L3-level technical skills.
  • Ensure timely shift handovers and participate in ITIL-based processes like incident, change, and problem management.
  • Manage effective client communication, ensuring expectations are clearly set and met throughout incident resolution.

Qualifications
Your Skills and Experience

  • 3–6 years of experience in production support or application support roles.
  • Experience with Databricks for data pipeline development and big data processing.
  • Proficiency in NoSQL databases such as DynamoDB, including data modeling, query patterns, and performance optimization.
  • Strong exposure to AWS services such as EC2, S3, Lambda, CloudWatch and VPC.
  • Solid understanding of ITIL processes, including Incident, Problem, and Knowledge Management.
  • Familiarity with ServiceNOW ITSM tool.
  • Strong analytical and architectural thinking, with the ability to interpret functional and technical dependencies.
  • Flexibility to work across multiple shifts and handle competing priorities under pressure.

Set Yourself Apart With

  • Background working on e-commerce or high-availability applications.
  • Understanding of cloud infrastructure and how applications are deployed in cloud environments.
  • Experience with accessibility tools and browser debugging.
  • Ability to interpret application logs and comprehend developer-provided solutions.
  • Exposure to cloud-native architecture and automated support processes.

Additional Information

This position is full time and open for contractor modality in Latam.
Contract duration is 1 year with high possibility of extension.

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