Application Support Engineer

hace 5 días

Medellín, Antioquia, Colombia UniFirst Corporation A tiempo completo $40.000.000 - $80.000.000 al año

Job Summary

Seeking a Mid-Level Application Support Engineer with strong troubleshooting skills and a solid foundation in software engineering. This is a hands-on technical role supporting a diverse application ecosystem spanning Classic ASP, .NET (Web and Desktop), SQL Server, and SSIS. You'll play a key role in maintaining the health of our internal applications, while progressively taking ownership of break/fix and light development work. This role is ideal for someone with mid-level experience who enjoys dissecting complex systems, supporting business users, and is motivated to grow into a more advanced engineering or system modernization role over time.

  • Strong problem-solving instincts and a calm, collaborative approach to high-pressure incidents.
  • Comfortable using version control systems (e.g., Git, Azure DevOps) and working within branching strategies.
  • Strong SQL skills: capable of writing/debugging complex queries and analyzing stored procedures.
  • Proficient in reading and debugging Classic ASP and .NET (VB.NET/C#) codebases.
  • Provide technical support for internal applications across Classic ASP, .NET (WinForms, Web Forms, MVC), SQL Server, and SSIS workflows.
  • Investigate and resolve application issues, ranging from configuration errors and data anomalies to code-level bugs.
  • Own the full support lifecycle: triage, root cause analysis, solution implementation, and documentation.
  • Collaborate with our business partners and engineering teams to reproduce bugs and validate fixes.
  • Work within source control and CI/CD pipelines to deploy hotfixes and enhancements as needed.
  • Contribute to system modernization efforts by identifying areas for refactoring or replacement.
  • Create and maintain documentation for support procedures and technical knowledge base.
  • Participate in triage responsibilities and production monitoring.

Qualifications

  • 3-5 years of progressively senior experience in technology support, design, development, and delivery
  • Solution delivery using formal methodologies including Scrum
  • Experience with app development/integration using .NET and Classic ASP for both web based and desktop applications
  • Familiar with Windows services, IIS, and job scheduling (e.g., SSIS, Task Scheduler)
  • Experience with T-SQL, Kafka, SignalR, web services, git, and MVC
  • Familiarity with CI/CD and Azure DevOps
  • Familiarity with legacy Microsoft languages (VB, ASP)

Education

  • Bachelor's Degree in computer science or related field

Additional Requirements

  • Strong written and verbal communication skills; able to convey complex technical information clearly to both technical and non-technical audiences.
  • Sense of urgency, and ability to problem solve on the fly
  • Strong analytical and problem-solving skills

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