Business Processing Improvement Analyst

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Responsibilities may include the following and other duties may be assigned

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).

• Understand, embrace integrity and live our mission and values, never losing sight of the patients needs through Customer Service solutions

•  Develop, monitor and ensure the utilization of the eCommerce tools in the countries under our responsibility, sharing best practices among the countries

• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

• Proceed with the studies of viability to implement new eCommerce tools as Esker, eShop and Medtronic Connect, MMX etc., assuring ROI results and granting to the leadership the best scenarios to support their decisions;

•  Participate in the group who will define the particularities to implement new e-commerce tools to each cluster in RLM

•  Implement Esker and Medtronic Connect tools in the countries defined by the board of directors following the scheduled proposed

•  Identify possible opportunities to increase the utilization of our eCommerce tools, improving the performance in each cluster by accelerating knowledge sharing

• Identify possible opportunities to automate processes in order to increase the performance in our tools and reduce the manual job in the customer care teams

• May deliver presentations and training courses including measurement, analysis, improvement and control

• Surveys and analyzes best practices for techniques and processes.

• Communicates team progress

• Performs cost and benefit analyses

• Provides consultation on the use of re-engineering techniques to improve process performance and product quality

• Assure the quality of the service provided by the vendors of eCommerce tool as per agreed in our service level agreements

•  Adjust with the vendors the problems that are avoiding the correct integration of the information in our eCommerce tools and ERPs

•  Develop, improve and monitor e-commerce management KPIs, identifying possible technical/processes problems, fostering continuous improvements mindset in teams behaviors

•  Support in scope customer care teams about doubts related to e-commerce tools.

BASIC QUALIFICATIONS  

• Bachelor's degree
• Fluency in English and Spanish, French is a plus
• Project Management
• Customer orientation
• Results orientation

Nice to have

• Customer Service
• Phyton programing skills

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here