Empleos actuales relacionados con Enterprise Support Specialist - Bogotá, Bogotá D.E. - Nuvei
-
Technical Support Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Command Alkon A tiempo completoSummary of RoleAre you a Seasoned Support guru that everyone goes to when they have difficult problems? Join Command Alkon's Customer Support team We take pride in being the leaders in supporting advanced construction material industry solutions. We are found throughout the globe in Concrete Batching Plants, Rock Quarries, Asphalt Plants, and much more....
-
Trip Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Destinytravel A tiempo completoAs a Trip Support Specialist, you will assist travelers throughout their journey by providing guidance, answering questions, and ensuring each step feels organized and stress-free. You will work closely with clients to understand their needs and support them from planning to return. At Destiny&Co, we are committed to exceptional communication, personalized...
-
Bogotá, Bogotá D.E., Colombia K-LAGAN A tiempo completoLocation:Colombia (with availability forrelocation to Madrid, Spain)Industry:Energy / Engineering / InfrastructureContract type:Full-time, permanentJob Description:We are seeking a Project Documentation Support Specialist to provide technical and administrative support in the analysis, control, and follow-up of permitting processes required for the...
-
Engagement & Sales Support Specialist - ZR_29546_JOB
hace 2 semanas
Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completoThis is a remote position.Business Development Support Specialist – IT Staffing | Remote | Immediate StartRole Name: Engagement/Sales Support SpecialistSchedule: 40 hours per week, Monday to Friday 8am to 5pm with one hour of unpaid breakClient Timezone: ESTClient Overview: Join a growing IT staffing company that operates across both IT and non-IT...
-
IT Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoPosition Summary:As an IT Specialist, you will be responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues. The IT Specialist will play a crucial role in ensuring the smooth operation of computer systems and resolving technical problems promptly and effectively....
-
Investment Manager, Social Enterprises
hace 1 semana
Bogotá, Bogotá D.E., Colombia Kiva A tiempo completoAbout us:Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that's gender...
-
Sales Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia GraceMark Solutions A tiempo completoSales Support IVObjective:Provide administrative and operational support to ensure smooth daily operations, coordination across internal teams, and organizational effectiveness.Core ResponsibilitiesManage calendars, schedules, and general communications.Coordinate office operations (facilities, contracts, asset tracking, corporate card controls).Liaise with...
-
IT Specialist support
hace 7 días
Bogotá, Bogotá D.E., Colombia Solvo Global A tiempo completoIT Generalist – Networking & Customer SupportWe are seeking anIT Generalistwith strongnetworking expertiseandcustomer service acumento take ownership of customer issues from start to finish in dynamic, ever-evolving environments. The ideal candidate will possess excellenttroubleshooting skillsto diagnose and resolve technical issues, along with the ability...
-
IT Risk Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoRequisition ID: 228818Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture.PurposeContributes to the overall success...
-
Broker Support
hace 3 días
Bogotá, Bogotá D.E., Colombia WTW A tiempo completoDescriptionThe Role Collaborate and communicate effectively with client services teams and shared service centers.Work closely with the Operations team, providing specialist technical advisory support to ensure alignment between policies and procedures, including support with compliance mattersCompile and verify data from various sources, including...
Enterprise Support Specialist
hace 2 semanas
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
Meet Nuvei
, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey
We're looking for an experienced, tech-savvy, and customer-focused
Enterprise Support Specialist
to join our fast-growing international team. Reporting to the Enterprise Support Team Lead, you'll be part of a dynamic environment shaped by the fast pace of the online payments and FinTech industry.
In this hybrid role, you'll act as a trusted advisor to Nuvei's Premium and Enterprise clients —serving as the escalation point for various technical issues, improvements, business requirements, and critical incidents. You'll manage complex support cases via email (Salesforce), chat, and other platforms, ensuring timely and high-quality resolutions.
Your day-to-day will involve investigating technical and payment-related issues, collaborating with internal and external stakeholders, and contributing to process improvements. This role requires strong analytical skills, FinTech expertise, and the ability to work independently while driving results and fostering cross-functional collaboration.
If you're proactive, solution-oriented, and eager to make an impact in a positive and innovative environment, we'd love to hear from you.
Key Responsibilities
- Act as a technical trusted advisor and go-to expert on Nuvei's products and services for Premium and Enterprise clients
- Manage and resolve production-level technical issues using Salesforce and instant messaging platforms, ensuring timely handling within service level agreements (SLAs).
- Coordinate and prioritize support requests based on urgency and origin, maintaining accountability for resolution.
- Investigate errors and logs, providing deep-dive analysis and actionable insights for both clients and internal teams.
- Provide real-time technical guidance and education to clients on optimal use of Nuvei's products.
- Proactively identify client needs or issues before they escalate, minimizing disruption and ensuring continuity.
- Translate complex client requirements into clear, actionable items for Product and Development teams.
- Ensure all tasks are performed in line with current procedures and compliance standards.
- Stay informed on industry trends, internal policies, and product updates to ensure accurate support and continuous learning.
- Collaborate cross-functionally with Product, R&D, Operations, and Risk teams to drive resolution and improvement.
- Support clients across diverse industries including Gaming, Airlines, Retail, and E-commerce.
- Contribute to team performance by meeting KPIs and fostering a collaborative work environment.
- Participate in on-call rotations and occasional weekend shifts based on client demand.
- Perform other tasks assigned by management to support team and company goals
Requirements
- Minimum 2 years of hands-on experience in technical support roles, ideally within the Payments or FinTech industry.
- Bachelor's degree in industrial management, Computer Science, Engineering, or a related field (preferred).
- Strong technical background with expertise in REST APIs, SDKs, IP/HTTP protocols, and advanced SQL.
- Proven experience in log analysis, basic programming or web development, and generating technical reports.
- Familiarity with Salesforce and other CRM or ticketing systems.
- Experience supporting global enterprise clients in high-pressure environments, including C-level engagement.
- Excellent communication and problem-solving skills and the ability to explain complex technical issues clearly for technical and non-technical audiences.
- Effective time management, prioritization, and project coordination abilities.
- Comfortable working in a fast-paced, high-stress environment with shifting priorities.
- Fluency in English (written and verbal); additional languages are a plus.
- Willingness to collaborate with remote teams and work across time zones
Benefits
Nuvei offers a wide variety of benefits, which include:
- Medical insurance
- Paid Vacation Time, Paid Sick Time.
- Hybrid working environment.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
