BPO Operations Manager

hace 2 semanas

Barranquilla, Atlántico, Colombia OP360 (OfficePartners360) A tiempo completo

Job Summary

The Operations Manager is responsible for leading, optimizing, and scaling service delivery to ensure operational excellence, client satisfaction, and profitability. This role requires a strategic leader with strong analytical, people management, and client relationship skills to oversee daily operations, meet contractual KPIs, and drive continuous improvement initiatives across teams and accounts.

Responsibilities

  • Ensure achievement of all service level agreements (SLAs) and key performance indicators (KPIs).
  • Establish and maintain business standards for accuracy, productivity, and reliability.
  • Manage daily business operations.
  • Prepare performance reviews and re-evaluate processes.
  • Manage budgets to align with business goals.
  • Foster a positive, high-performance work environment focused on results and growth.
  • Act as the main point of contact for clients on operational matters.
  • Ensure regulatory, compliance, and legal requirements are followed.
  • Collaborate with cross-functional teams (Training, Quality, WFM, IT) to support operational goals.
  • Lead ramp-ups, process transitions, and the implementation of new client programs.

Qualifications

  • 3+ years of experience in a similar role.
  • Proficiency in Microsoft Office.
  • Strong organizational and communication skills.
  • Strong ability to multitask.
  • Comfort working with multiple groups within the business.

  • BPO Operations Manager

    hace 4 días

    Barranquilla, Atlántico, Colombia OP360 (OfficePartners360) A tiempo completo

    Job summary:The Operations Manager is responsible for leading, optimizing, and scaling the delivery of services to ensure operational excellence, client satisfaction, and profitability. This role requires a strategic leader with strong analytical, people management, and client relationship skills to oversee daily operations, meet contractual KPIs, and drive...

  • Operations Supervisor BPO

    hace 2 días

    Barranquilla, Atlántico, Colombia Solvo Global A tiempo completo

    Supervisor de Operaciones BPO (Bilingüe) Ubicación: Barranquilla Modalidad: Presencial Idioma requerido: Español – Inglés (Bilingüe)Propósito del RolSupervisar, coordinar y asegurar la correcta ejecución de las operaciones BPO asignadas, garantizando el cumplimiento de KPIs, estándares de calidad, acuerdos de nivel de servicio (SLAs) y una...

  • Operations Manager

    hace 6 días

    Barranquilla, Atlántico, Colombia UnifyCX A tiempo completo

    UnifyCX is growing and we are looking for anOperations Managerto join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest locationWhat Will You Do?As anOperations Manageryou will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of services. This role...

  • Business Recruiting Operations Manager

    hace 4 días

    Barranquilla, Atlántico, Colombia HireHawk A tiempo completo

    About HireHawkHireHawk is a global staffing and recruiting agency that helps U.S.-based companies hire high-performing remote talent for their teams. We are industry-agnostic, serving clients across many major verticals (e-commerce, legal, medical, real estate, etc), helping them fill roles across their entire org chart. Our growth depends on a predictable,...

  • Performance Manager

    hace 2 días

    Barranquilla, Atlántico, Colombia Allied Global A tiempo completo

    The Role:The incumbent will bring extraordinary focus and expertise in driving performance to the team focused on operational rigor.Responsible for overseeing the performance and operation of a team within our BPO and Contact Center service delivery. The role's primary objective is to ensure the delivery of exceptional customer service, meet productivity...

  • Performance manager bilingüe

    hace 2 semanas

    Barranquilla, Atlántico, Colombia Allied Global A tiempo completo

    Buscamos un Performance Managercon fuerte experiencia en campañas de ventas(la experiencia debe ser en la industria de BPO/Contact center) para unirse a nuestro equipo en Allied Global Colombia S.A.S.Los candidatos deben contar con experiencia comprobada de 2 años con equipos de ventas de call center, realizando gestión de rendimiento, estrategias de...

  • Bilingual Sales Manager

    hace 3 días

    Barranquilla, Atlántico, Colombia IBC Global Solutions A tiempo completo

    At IBC Global Solutions, we are a Nearshore BPO & KPO company that drives the growth of companies in the United States, Canada, and other international markets through specialized talent and operational, technical, and professional solutions.We are seeking a bilingual Sales Manager with proven experience in B2B sales, focused on business development, account...

  • Senior Account Manager

    hace 2 días

    Barranquilla, Atlántico, Colombia Core Logistics Brokerage A tiempo completo

    Location: Barranquilla, ColombiaFull-time - On-siteAre you ready for an exciting new challenge? At Core Logistics, we're driven by innovation, growth, and making a meaningful impact in the logistics industry. We're searching for a talented Senior Account Manager eager to bring their skills and enthusiasm to our forward-thinking teamAs a Senior Account...

  • Customer Success Manager

    hace 1 semana

    Barranquilla, Atlántico, Colombia Shipcalm A tiempo completo

    Job Description | Customer Success ManagerSummaryAs the Customer Success Manager at ShipCalm, you will lead our Brand Operations team & be accountable for driving operational success, client satisfaction, & revenue growth across our customer portfolio. This position reports directly to the Executive Vice President of Operations. You will oversee a team of...

  • Senior Accounting Manager

    hace 1 semana

    Barranquilla, Atlántico, Colombia TESYS NETWORKS A tiempo completo

    TESYS is seeking an experienced and strategic Senior Accounting Managerto lead our accounting function, ensure financial integrity, and support the company's continued growth. This hands-on leadership role is ideal for a seasoned accounting professional with strong technical expertise and the ability to guide teams and influence business decisions.Primary...