Credit & Collections Specialist - 16745
hace 4 días
Role: Credit & Collections Specialist
Priority Location: Latin America (Colombia, Mexico, Chile, Brazil, Argentina) or Philippines; open to strong candidates globally
Working Hours: Full-Time, Monday to Friday, 11 AM – 8 PM ET
Salary Range: $1,200 – $2,300 per month (final offer depends on experience and skills)
Type of contract: Independent Contractor
Type of job: Remote
About the Company:
Our client is a fast-growing, values-driven residential HVAC company focused on delivering peace-of-mind to every customer. With a supportive, family-oriented culture, the company emphasizes professionalism, integrity, and excellence. Remote team members are treated with the same respect and benefits as on-site employees, including paid holidays and performance-based bonuses.
About the Role:
We are seeking a proactive Credit & Collections Specialist to manage accounts receivable, oversee membership billing, and coordinate in-house financing approvals. The ideal candidate thrives in a fast-paced service environment, excels at handling challenging conversations with customers, and has a keen eye for detail. This role offers the opportunity to grow within the finance function and potentially manage a future team while directly impacting cash flow, revenue, and customer satisfaction.
Key Responsibilities:
Monitor daily accounts receivable and proactively contact past-due customers via phone, email, and written notices.Maintain accurate billing records and follow-up schedules to ensure timely collections.
Negotiate payment arrangements and document agreements while preserving positive customer relationships.
Oversee monthly service membership billing and promptly resolve failed or declined payments.
Prepare customer estimates, contracts, and financing documents with speed and accuracy.
Report weekly on A/R metrics, trends, risks, and recommendations to leadership.
Support process improvement for A/R and financing workflows to ensure operational efficiency.
Qualifications:
Required:
2–5+ years of experience in credit, collections, accounts receivable, or financial administration (service industry experience is a plus).Proven success reducing A/R aging and managing payment plans.
Strong verbal and written English communication skills; comfortable with customer calls.
High attention to detail, organized, and able to work independently with minimal supervision.
Tech-savvy, with the ability to learn CRM tools such as Housecall Pro quickly.
Professional, trustworthy, discreet, and aligned with company values.
Preferred:
Experience preparing contracts, estimates, or managing membership billing.Comfortable providing feedback and collaborating with leadership to improve processes.
Open to career growth into a senior or managerial finance role.
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