IT Support Technician

hace 1 semana

Bogotá, Bogotá D.E., Colombia Exomindset A tiempo completo $8.000.000 - $12.000.000 al año

About the Role

We are looking for an IT Support Technician (Level 1–2) with strong expertise in Linux systemsand basic networking to help us manage and maintain our fleet of hardware devices, primarilyaccess points running Linux. You'll be responsible for device management, troubleshooting, and monitoring, while alsosupporting automation and observability with tools like Ansible, Grafana, and Graylog.

You must be based in Bogotá and have daily availability to go to the airport hangar to perform both hardware and software maintenance on servers
that provide the in-flight entertainment platform for two well-known airlines.

Location:
Bogotá, Colombia (On-site)

Languages:
Fluent English required

Responsibilities

  • Provide first-line IT support for Linux-based hardware and services.
  • Deploy, update, and maintain Linux devices (OS installation, patches, basic scripting).
  • Configure and troubleshoot VPN connections for secure access.
  • Support automation of deployments and configurations using Ansible.
  • Monitor system performance and availability using Grafana dashboards.
  • Collect, analyze, and troubleshoot logs using Graylog.
  • Use diagnostic tools (nmap, ARP) to identify and resolve network issues.
  • Document incidents, troubleshooting steps, and resolutions.
  • Collaborate with senior engineers for complex issue escalation.

Requirements

  • Based in
    Bogotá, Colombia
    (on-site role).
  • Fluent English
    (written and spoken).
  • Solid knowledge of
    Linux system administration
    (LPIC-1/2, CompTIA Linux+, or equivalent).
  • Understanding of
    network fundamentals
    (TCP/IP, DNS, DHCP, VLANs).
  • Hands-on experience with
    VPNs
    .
  • Familiarity with
    automation/configuration management (Ansible)
    .
  • Experience with
    monitoring (Grafana)
    and
    log management (Graylog)
    .
  • Strong problem-solving and communication skills.
  • Scripting/programming skills (Bash, Python).

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