Senior Researcher

About Us
Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page

The Context We Are Hiring For Is
We are seeking a top-performing researcher to join our exceptional team, which is making significant changes in the financial industry and promoting bancarization in Colombia.

Our Research team is widely recognized within the organization as a key partner in strategic activities. These range from understanding consumer pain points and driving product positioning to crafting effective marketing campaigns.

We operate without silos or data access restrictions, allowing us to leverage all available information to solve business-impacting problems. Here, there is no 'that's not your job' mentality; colleagues from any team are open to collaboration and eager to co-create solutions.

Once Here, You Will
A Senior Researcher is responsible to perform research and collect data regarding trends, market competition and consumer satisfaction, in order to identify issues, shortcomings and outputs. These insights provide reports to assist in product development, marketing strategies, sales projections, or improvement of our services.

The Main Goals And Responsibilities Of This Position Are

• Act as a business partner to identify when market research can contribute with a business issue;
• Articulate a backlog of research projects aligned with business problems we can better solve through market research;
• Conduct end-to-end research projects with different objectives inside the marketing, growth or product organization
• Build relationships with product teams and other teams from the marketing tribe to guarantee buy in and collaboration towards the objectives;

Requirements

• Working knowledge of different research methodologies (quantitative and qualitative) and experiments techniques;
• Strong analytical skills and data analysis;
• Knowledge about decision-making models;
• Solid experience with Ad hoc research;
• Strong analytical skills with the ability to leverage on data to develop strategy/decisions;
• Ability in trend analysis and market/competition mapping;
• Familiarity with putting together data from multiple sources to tell a story;
• Experience with studies and metrics that evaluates product market fit validation;
• Strategic thinker with good communication and presentation skills.
• English proficiency.

Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Vacations of 15 workdays
• Gym partnership
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Diversity and Inclusion
We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

Work Model for this Role
Hybrid 2-3 times/week
: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit