Director, Product Management, Identity Services LAC

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, Identity Services LACDirector, Product Management — Identity Services (LAC)
Location: Miami, Mexico City, São Paulo, Bogotá, or remote in LAC time zones
Team: Identity Services, SSO
Reports to: VP / Head of Identity, LAC

Why this role matters
You'll lead the LAC Identity Services issuer product portfolio end-to-end—defining strategy, leading multi-country GTM, and steering the respective P&L. This is a general manager-product manager role: ideating, localizing and taking products to market, leading product innovation and evolution, addressing customer challenges, serving as a thought leadership, and scaling revenue across the ecosystem. You'll make independent decisions with material product, commercial, and technical aspects to the product suite and business unit.

Scope & impact

• Portfolio ownership: Identity Services Products for issuers

• P&L ownership: Full P&L accountability for LAC Identity Services Issuer Product Portfolio (forecast, pricing, partner economics); monthly reviews, annual plan and quarterly re-forecasts.

• Regional coverage: LAC

• Org leadership: Capacity to influence up, down, and across the organization both structurally and geographically.

What you'll do
Strategy & roadmap

• Define the 3-year product strategy and annual operating plan for IDS in LAC; align with global identity strategy while tailoring for local fraud trends, market maturity, consumer adoption, regulation, data sources, and buyer needs.

• Own the regional product construct (document verification, selfie/liveness, device intelligence, risk scores, step-up/auth alignment) and the "friction vs. fraud" trade-off framework specifically targeted for LAC

• Establish issuer product portfolio GTM: Consistent alignment with internal stakeholders including the Divisions, Core, and other Services business units.

GTM & revenue growth

• Lead pricing & packaging (consumption tiers, bundles, value-based pricing, regional discounting) to optimize for time to market and revenue.

• Partner with Sales/CS/Product Marketing to build LAC-specific value narratives, ROI calculators, playbooks, competitive positioning, and talk tracks.

• Own monthly divisional market business reviews and quarterly global business reviews.

Leadership & influence

• Develop product seniority to operate as the voice of IDS for LAC: exec updates, thought leadership, and customer C-suite engagements.

Qualifications
Must-haves

• 10–12+ years total experience, 7+ in product management.

• Beneficial: 4+ years owning IDS, Fraud/Risk, KYC/KYB, or Authentication in payments/fintech or adjacent risk platforms.

• Demonstrated P&L ownership (pricing, budgets, forecasts, commercial proposals) and delivery of material revenue growth in multi-country contexts.

• Beneficial: Deep familiarity with facial biometrics, liveness, device/behavioral signals, risk decisioning, and orchestration/routing.

• Proven success navigating and driving business opportunities through matrixed organizations

• Strong product management acumen

• Must: Spanish; Beneficial: Portuguese (professional proficiency) and English fluency; ability to travel regionally ~10–20%.

Nice-to-haves

• Experience integrating IDS with payments authentication (e.g., step-up, risk-based auth, 3DS flows).

• Background with bureau/telco partnerships, government registries, or public-sector data programs.

• Exposure to Corp Dev/M&A and pre and post-merger product integration.

How success will be measured (KPIs/OKRs)

• Financial: Revenue growth

• Product performance: Adoption, POC performance, meeting regional customer needs

• GTM health: Scalability and adoption

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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