Operations Specialist

hace 3 días

Bogotá, Bogotá D.E., Colombia Rappi A tiempo completo US$40.000 - US$60.000 al año

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds

Do you want to know why Rappi?

WE SEE OPPORTUNITIES
where others see problems

WE SEE CLOSE
where others see distance

WE SEE ADRENALINE
where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far?
Find out how you will deliver magic together with us through your Rappi mission

Revisa Cómo Impactarás Nuestro Ecosistema
As an Operations Analyst, you will be responsible for ensuring the consistency and efficiency of operations across multiple segments and countries within our organization. Your primary focus will be controlling productivity , Headcount cost improving service levels, collaborating with senior management, and implementing action plans based on data analysis.

Como Parte De Rappi, Serás Responsable De

  • Sanity Control and Data Consolidation: Consolidate all Metrics to reach productivity at a store level
  • Service Level Management: Collaborate with the Operations team to ensure outstanding service levels and Objectives and Key Results (OKRs) are met across various countries and segments. Implement high-quality follow-ups and alerts to maintain service excellence.
  • Business Input Metric Goals: Work closely with senior management to identify and communicate business input metric goals, ensuring alignment with organizational objectives. Provide regular follow-ups on progress towards these goals.
  • Commercial Collaboration: Develop a close working relationship with the commercial team to address various challenges such as master data discrepancies, catalogue creation, store types, and spin-offs. Identify potential issues that may impact service metrics and work together to find solutions.
  • Quality Assurance: Ensure the quality of deliverables by incorporating data inputs and suggesting improvements based on data analysis. Elevate the level of deliverables through continuous refinement and optimization.
  • Best Practice Sharing: Gather best practices in operations from different countries and segments to promote knowledge sharing and continuous improvement across the organization.
  • Root Cause Analysis and Action Plans: Utilize data analysis techniques to identify root causes of operational KPI deviations between countries. Collaborate with relevant stakeholders to develop and implement action plans aimed at addressing these deviations and improving performance.
  • Centralize and monitor action plans based on operational postmortems.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?

Requisitos Fundamentales

  • Experiencia en bases de datos y manejo de SQL (nivel básico o intermedio).
  • Conocimientos o experiencia en conciliaciones (nómina y facturas entre proveedores, deseable).
  • Habilidades comunicativas y conciliadoras para interactuar con equipos y proveedores externos.
  • Organización y atención al detalle en el control y conciliación de gastos.
  • Capacidad para analizar información y generar reportes (ideal manejo de Snowflake).
  • Disponibilidad para visitar tiendas de Turbo y comprender los procesos operativos.

Tipo Empleador
Regular

Empleador
Rappi Technology Colombia

Para más información consulta nuestra pagina web y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
#Rappi

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