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Rep I
hace 2 semanas
TransUnion's Job Applicant Privacy Notice
What We'll Bring
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
What You'll Bring
1-2 years of experience in a customer service/inbound call center with knowledge in FRCA laws and regulations. Demonstrated active listening skills and patience handling escalated emotions with consumer customers. Strong english speaking and writing skills as well as a secondary language for a specific region. Highly detailed and organized to flex with changing work priorities organized and detail oriented with the ability to manage multiple high priorities. Proficient computer skills navigating the Internet, Web Based Applications, MS Office or other business software.
Impact You'll Make
- Provide inbound call support to customers and consumers answering questions, concerns and issues in a professional, respectful, and courteous manner, with a focus on one call resolution.
- Maintain quality performance through adherence to inbound call center key performance indicators and quality expectations.
- Initiate feedback to our product teams and leadership on product features and enhancements, process and procedures and opportunities to enhance the customer/consumer experience.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Rep I, Customer Support Operations
