HR Data Management Advisor

Requisition ID:

Employee Referral Program – Potential Reward: $0.00

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Responsible for the accurate and timely execution of employee event data changes including reviewing, transacting or answering escalated inquiries on personal data change requests including hiring, onboarding, job changes, pay changes, employee separations, profile changes, in line with standard policies, procedures and service level agreements. This team will also answer escalated questions where appropriate.

Accountabilities

• Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge

• Enters/processes employee and/or job data changes in HR systems throughout the employee lifecycle events

• Ensures data accuracy and integrity of employee records through established internal control mechanisms
• Responds to inquiries pertaining to specific employee lifecycle events by producing documents using available data and populating templates (e.g. severance letters and agreements, employment letter, etc) and answering escalated issues from different stakeholders
• Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA's)
• Seeks opportunities to improve operational effectiveness, and propose recommendations to Managers, Employee Lifecycle and Senior Managers, Employee Lifecycle
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct

Reporting Relationships

Primary Manager:
• Manager, Employee Lifecycle

Dimensions

• Answers Tier 2 escalations from all areas of the Bank (global scope)
• Volume of transactions (TBD)
• Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule

Education / Experience / Other Information (include only those that are specific to the role)

• University degree in progress or completed technical studies or programs
• A minimum English level of B2 is required
• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat is considered an asset
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities
• Experience is consider as an asset in resolving customer service requests.
• General knowledge of Organizational structure and complexity
• Strong verbal and written skills

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

I have reviewed, and understand the key accountabilities of my role.

Location(s): Colombia : Bogota : Bogota

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in will remain live for a minimum of 5 days.