Customer Service Representative
hace 7 horas
Company Description
At Home Auto Glass Colombia specializes in providing top-tier auto glass services for the U.S. market with operations managed from a logistics center in Colombia. Known for speed, accuracy, and exceptional service, the company ensures seamless processes from insurance validation to dispatch and customer communication. With a bilingual team trained in U.S. standards, the company fosters a culture of ownership, continuous improvement, and service excellence. At Home Auto Glass leverages technology to enhance routing, tracking, and parts coordination, positioning itself as a reliable partner to clients and a supportive employer to its team.
Role Description
This is a contract, on-site Customer Service Representative role based in Barranquilla. The role involves providing exceptional customer support, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Key tasks include responding to calls and messages, managing customer accounts, and facilitating seamless communication and problem resolution to provide positive customer experiences.
Qualifications
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Ability to enhance Customer Experience and maintain high-quality service standards
- Strong communication and interpersonal skills
- Problem-solving abilities and a customer-oriented mindset
- Fluency in English and Spanish to support bilingual communication
- Previous experience in customer service roles in a professional setting is preferred
Schedule: Monday to Saturday, two days off. Sundays off
- 40- 42 hour weekly
- 7am-4pm, 8am-5pm or 9am-6pm
- Full Time Availability
Indefinite term contract
Base Salary: $
100% On- Site Position
Barranquilla
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