Drayage Specialist

About Us
Salvatech connects Colombian talent with international companies looking for skilled professionals. We help organizations build efficient remote teams while enabling professionals to access global opportunities, providing full support throughout hiring, onboarding, employment management, and local assistance. We combine technology, proximity, and human talent to create partnerships that drive growth and productivity on both sides.

Location:
Colombia - Remote

Language:
Advanced English

Schedule:
Monday to Friday, 8:00AM – 5:00PM (EST)

Contract:
Colombian employment contract

Salary:
$ $ COP

About The Role
We are seeking an Intermediate-Level Customer Service & Drayage Coordinator with strong experience in intermodal logistics. This role requires full ownership of drayage operations, rail coordination, load management, documentation, and proactive problem-solving for container movements in and out of the Salt Lake City terminal. The ideal candidate is detail-oriented, highly organized, autonomous, and capable of managing end-to-end logistics processes in a remote environment.

Responsibilities
Drayage & Intermodal Coordination

• Coordinate container pickups and deliveries (drayage) to and from the Salt Lake City terminal.
• Monitor and manage rail operations with the railroads serving the Utah region.

Load Entry & System Management

• Accurately input all load information into the Transportation Management System (TMS).
• Maintain an updated and accurate load book to ensure traceability and correct billing.

Critical Date Management (Exports)

• Verify and monitor ERD and Cut-Off deadlines for all export loads.
• Ensure strict compliance from carriers and clients regarding critical dates.

Track & Trace

• Constantly monitor the location and status of containers through rail systems and internal tools.

Customer Service & Communication

• Serve as the main point of contact for clients, addressing inquiries and providing updates.
• Inform clients about potential delays, changes, or issues affecting their loads.

Issue Resolution

• Handle and resolve unexpected situations such as:
• Gate issues
• Chassis splits
• Per diem
• Demurrage
• Work proactively to minimize client impact and delays.

Required Experience & Must-Haves (Non-Negotiables)

• 2–3 years of experience in Customer Service within the Intermodal and Drayage Logistics industry.
• Strong rail knowledge and operational experience with railroads in the Utah region.
• Proven proficiency in TMS systems (load entry, order management, documentation).
• Excellent verbal and written communication skills in English.
• High attention to detail and accuracy in data entry and documentation.
• Ability to work independently, efficiently, and self-managed in a remote environment.
• Proactive, dynamic, and solution-oriented professional.