Staff Engineer

Permanent, full-time, hybrid in our office in Bogota.

Connecting clients to markets – and talent to opportunity. 

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview: A Swift-accredited service bureau and member, our Payments division provides NGOs, institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.

Position Purpose: We are seeking an experienced and skilled Software .NET Engineer - Application Support to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments, troubleshooting complex technical issues, and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment. 

Primary duties will include:

Client Onboarding:

• Lead technical onboarding of new clients, ensuring environment readiness, data provisioning, and access configuration.
• Collaborate with cross-functional teams to tailor onboarding workflows to client-specific needs.
• Provide training and documentation to clients on system usage and support channels.

UAT Support:

• Act as the primary point of contact for UAT issue triage, resolution, and coordination with development teams.
• Monitor UAT environments, ensuring stability, data integrity, and timely deployment of test builds.
• Analyze logs, trace issues, and provide root cause analysis for UAT defects.

Production Support:

• Provide L2/L3 support for post-go-live issues, ensuring minimal disruption to client operations.
• Participate in incident, problem, and change management processes in line with ITIL best practices.
• Maintain runbooks, SOPs, and knowledge base articles for recurring issues.

Agile & DevOps Collaboration:

• Work closely with product owners, QA, and developers in agile ceremonies (stand-ups, retrospectives, sprint planning).
• Contribute to continuous improvement of deployment pipelines and monitoring tools.

To land this role you will need:

• Strong hands-on experience with .NET Framework/Core, MongoDB, and SQL Server.
• Exposure to cloud platforms (Azure, AWS, or GCP) for hosting, monitoring, and deployment.
• Familiarity with CI/CD tools (e.g., Azure DevOps, Jenkins) and version control (Git).
• Proficiency in scripting (PowerShell, Bash) is a plus.

What will make you stand out:

• ITIL Foundation certification.
• Agile certifications (Scrum Master, SAFe).

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

Working environment:

• Hybrid (4 days in office per week)
• Office location: WeWork - Carrera 7 No nd Floor, Room 2-133 Bogotá, Colombia 

Please submit your CV in English.

#LI-Hybrid #LI-IM1