Senior Platform Engineer

Hybrid, Office, Remote

Colombia

We are looking for a highly experienced Salesforce Sales Cloud Specialist to lead and support enterprise-level sales org implementations. This role requires deep technical expertise in Sales Cloud, strong integration skills, and a proactive mindset. You will collaborate with cross functional teams, optimize lead management processes, and ensure data quality across systems.

Requirements:

4–6 years hands-on administering Salesforce with

• 1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring.
• A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models.
• The candidate should be very proficient in using declarative tools as well as some custom code when necessary.
• The breakdown of work will be 70% declarative and 30% custom code.

Certifications:

- Platform App Builder
- Advance Administrator
- Sales Cloud Consultant
- Proven understanding of third-party integrations (e.g., Marketing Cloud, middleware, data warehouses) and some ability to troubleshoot sync issues in those integrations.

Certifications:

- Platform Developer 1
- Salesforce Certified Agentforce Specialist
- Expert use of flows, formula fields, validation rules, assignment rules, and a strong grasp of Sales Cloud features like Campaigns, CPQ, Orders, Lead Conversion, etc.
- Must be able to meet complex requirements and develop solutions with the skills above without over-engineering.
- Data Management and SOQL: Since Salesforce is data-centric, need to be proficient in SOQL (Salesforce Object Query Language) to query the database efficiently.
- Comfortable importing, transforming, and deduping large data sets. Understands how to keep data models performant and compliant with large volume best practices.
- Expert in Microsoft Excel for data manipulation.
- DevOps and Agile Methodologies: Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.

Lead Management

Experience supporting large and high-pressure sales organizations, including multi-channel campaign management and lead routing.

Einstein AI Tools: Production-grade experience with Salesforce products, including Agentforce, enhanced chatbots, etc.

Agentforce Specific Skills:

- Prompt Engineering: Skills in crafting precise and structured prompts to guide AI agents in generating accurate responses.
- RAG Implementation: The ability to implement Retrieval Augmented Generation (RAG) to integrate enterprise data into Large Language Models (LLMs) for relevant context.
- Agent Studio Proficiency: Familiarity with Agentforce studios like Agent Builder, Prompt Builder, Agent Actions, and Testing Center to facilitate agent development and ensure quality.
- Documentation: Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in-app guidance.

Soft skills:

- Communication: Excellent written and verbal communication skills. Additionally, the ability to effectively communicate technical concepts to both technical and non-technical stakeholders is crucial. This ensures that project requirements and progress are understood.
- Problem-solving: Strong analytical and problem-solving skills to navigate complex business requirements and translate them into effective technical solutions.
- Attention to Detail: Precision is important in Salesforce development, as minor errors can lead to significant issues.
- Teamwork and Collaboration: Salesforce development often involves collaborating with other team members, including administrators and business analysts. Effective teamwork ensures efficient project execution.
- Adaptability: The Salesforce platform is constantly evolving, so developers need to be adaptable and committed to continuous learning. Staying updated with the latest features and best practices is essential.

Responsibilities:

• Maintain a complex Salesforce Sales Cloud org with 1M+ records and hundreds of users.
• Lead and support enterprise-level Sales Cloud implementations.
• Collaborate with SalesOps to translate business needs into scalable Salesforce solutions.
• Design and build automation using Flow Builder, SOQL, and Apex.
• Manage and optimize lead workflows, data cleansing, and campaigns.
• Integrate Salesforce with external systems (PoS, Data Lakes, APIs, third-party tools).
• Utilize DevOps tooling (Gearset, Copado, DevOps Center, GitHub) and manage version control.
• Leverage Agentforce and Einstein product suite for advanced sales enablement.
• Monitor system performance, manage data backups, and ensure platform reliability.
• Support multi-channel operations (web, email, inbound).
• Prepare and maintain comprehensive documentation: technical specs, change sets, release notes, in-app guidance, and stakeholder communication.
• Collaborate with developers, analysts, and business teams using Agile and DevOps practices (CI/CD pipelines).

We offer:

Well-being:

• 10 working days of Paid Day Off within an individual year.
• Up to 15 working days of Unpaid days off within an individual year.

Professional Growth:

• Sombra University courses – enjoy a range of learning opportunities through Sombra University. It offers many educational courses, as well as educational lectures on a variety of topics.
• Sombra Around Tech – community attendance – Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Вusiness Analysis.
• Mentorship program – available on request.
• UDEMY online course platform – stay up-to-date with the latest technologies and programming languages.
• English courses and Speaking Club – attend English classes twice a week in small groups.

Added advantages:

• Work equipment (Laptop, monitor, and small devices compensation).
• Sombra's referral program.
• If you know someone you believe is a good fit for our cooperation, you can recommend them and get a reward.
• Public Holidays – celebrate 18 statutory holidays in Colombia.
• Sombra events – Join Sombra's traditional events (both online and offline).