Customer Service Analyst
hace 1 semana
Job Summary
As a Customer Service Administrator, you will collaborate with a team that shares your drive for success while assisting thousands of customers in managing and paying their policies. You will handle inquiries, resolve complaints, and address critical customer service issues
Responsibilities
- Process monthly payments, reinstatements, and policy renewals for existing customers.
- Respond to incoming calls regarding payments and policy-related questions.
- Make outbound calls for payment reminders, delinquent accounts, and pending cancellations to ensure policies remain active.
- Maintain accurate and up-to-date customer records for new and existing clients.
- Perform administrative tasks such as organizing, completing paperwork, filing, and record maintenance.
- Carry out other duties as assigned.
Skills and Experience
- Language: Bilingual (Spanish/English, B2+ proficiency or higher).
- Education: High school diploma or GED required.
- Experience: 1–2 years in customer service or insurance sales.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working in a fast-paced environment.
- Strong organizational and interpersonal skills with a customer-focused mindset.
- Proficient in computer use with excellent written and verbal communication skills.
- Ability to work independently with minimal supervision and quickly learn company-specific software.
-
Customer Service Analyst
hace 1 semana
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob Summary:The BOS Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis-managed services and customer service clients to ensure high levels of customer satisfaction and productivity.Responsibilities:Confer with customers by telephone to provide information...
-
Customer Service Analyst
hace 2 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesConfer with customers by telephone to provide...
-
Customer Service Analyst
hace 1 semana
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryAs a Customer Service Administrator, you will collaborate with a team that shares your drive for success while assisting thousands of customers in managing and paying their policies. You will handle inquiries, resolve complaints, and address critical customer service issuesResponsibilitiesProcess monthly payments, reinstatements, and policy...
-
Customer Service
hace 2 semanas
Barranquilla, Atlántico, Colombia M&S Logistics Ltd A tiempo completoCustomer Service & OperationsThe purpose of this role is to maintain strong customer relationships, generate new business opportunities, and deliver exceptional customer service by efficiently resolving operational inquiries and incidents across multiple channels that are involved in the day-to-day logistics.Responsabilidades•Handle incoming customer...
-
Service Desk Analyst
hace 3 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats,...
-
Service Desk Analyst
hace 2 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats,...
-
Service Desk Analyst
hace 3 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats,...
-
Customer Service Agents
hace 1 semana
Barranquilla, Atlántico, Colombia UnifyCX A tiempo completoUnifyCX is growing and looking forCustomer Service Agentsto join our motivated and ambitious team in Barranquilla.What Will You Do?As a Customer Service Agent, you'll be the first point of contact for our clients' class members. You'll handle inquiries via phone, email, and written correspondence always delivering accurate information with professionalism...
-
Bilingual Customer Service Agent
hace 2 días
Barranquilla, Atlántico, Colombia Soft-G A tiempo completoWe are looking for aBilingual Customer Service Agent (English level B2 to C1)to join our team atSoft-G.Net.In this role, you will be the main link between our customers and the company, ensuring anoutstanding customer experiencewith every interaction.We're seeking someone withstrong customer service experience, great communication skills, teamwork, and a...
-
Customer Service Representative
hace 1 semana
Barranquilla, Atlántico, Colombia Anchora Colombia A tiempo completoAnchora Colombia is Hiring:Customer Service Representative On-site – Barranquilla, ColombiaSchedule:Monday to Friday, 8:00 AM – 5:00 PMWeekends OffWhat you'll do:You'll be the voice and heart of our company — answering questions, solving issues, and making every customer interaction a great experience.We're looking for someone who: Minimum6 months to...