Key Account Manager

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Summary:

We are seeking an experienced, analytical and strategically minded sales professional to take on the role of Key Account Manager. You will be focused on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Working alongside our Strategic Account Managers, Sales Executives and other internal stakeholders to deliver on your targets and also have a good working knowledge of the industry and eye towards acquisition also.

Responsibilities:

• Ability to analyze client productivity to find new opportunities to grow TTV, OM and revenue to exceed targets set.

• Drive client acquisition activities.

• Develop relationships with key travel agent partners.

• Work with the wider sales & other internal teams to align strategy for the sales area.

• Negotiate, implement and track the performance of key commercial agreements.

• Represent the company at client conferences, trade shows and other industry-related events.

• Participate in all strategy planning, reporting and customer relationship planning necessary.

• Act as a link between our internal and external customers.

• Conduct on-site sales calls with your portfolio of travel agent partners, some may require overnight stays where needed.

• Maintain and grow commercial relationships with the customers assigned, while achieving targets.

• Maintain regular interactions with clients to set up and develop strong commercial relationships as well as to act on business opportunities.

• Be the main contact point for the clients assigned in their interaction with Hotelbeds.

• Constant analysis of the performance & evolution of the assigned clients to increase HB's sales as well as prevent any churn.

• Generate new business opportunities via connecting new products or destinations, opening new markets, finding business gaps, promoting HB's key business lines, etc.

• Growth in terms of sales and profitability through proactive management of an assigned portfolio of accounts.

• Focus on growth and development of existing clients.

• Identification and assessment of clients' critical needs.

• Master distribution rules to ensure clients correct and maximized product distribution.

Skillset and Experience Required

• Sales Experience: 3+ years in full-cycle sales, specializing in business development and account management.

• Market Insight: Strong knowledge of local travel trade networks (agencies, tour operators).

• Tech & API: Familiar with API integrations and tech sales.

• Personal Traits: Ambitious, proactive, results-driven, and adaptable in fast-paced settings.

• Analytical: Data-oriented, tech-savvy, and KPI-focused.

• Global Mindset: Comfortable in multicultural environments.

• Independent: Self-motivated with high accountability.

• Creative Thinking: Skilled in developing innovative solutions.

• Travel Flexibility: Willing to travel extensively; overnight stays required.

• Tools: Experience with Salesforce CRM and Tableau.

• Languages: Fluent in English; additional languages a plus.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.