Account Manager

About the Role

A mission-driven performance marketing agency is hiring an Account Manager (AM) to support and grow partner relationships across the higher education and nonprofit sectors. This role is centered on owning day-to-day partner success - keeping campaigns on track, deliverables aligned and on time, and performance moving in the right direction.

You'll work closely with an Account Director (AD) on larger accounts, while independently owning partners as their primary point of contact. If you're organized, proactive, and love being the glue that keeps multi-stakeholder work running smoothly, you'll feel at home here.

This is a remote role, paid in USD, with compensation based on experience and scope.

About the Agency

This agency works exclusively with universities and nonprofit organizations — partners doing work that improves communities and expands opportunity. The mission is simple: build a better agency for organizations building a better world.

Their work blends sharp strategy, creative excellence, and data-driven execution to drive meaningful outcomes like enrollments, applications, inquiries, donations, or awareness.

What You'll Do

You'll be the operational and relational backbone for your accounts, ensuring partners feel supported and internal teams stay aligned.

• Be the main day-to-day contact for assigned partners, keeping communication clear, proactive, and partner-first
• Run partner check-ins for owned accounts with strong agendas, alignment notes, and follow-through
• Translate partner needs into actionable internal direction and keep detailed records on scope, deliverables, and status
• Coordinate campaigns end-to-end, ensuring timelines, quality, and scope stay tight
• Monitor performance with the paid media team, pull reports, and surface insights that drive smarter decisions
• Keep creative, media, and analytics pods aligned so execution stays smooth and predictable
• Track progress against partner goals: budget, inquiries, apps, enrollments
• Spot retention, renewal, and upsell opportunities early and support proposals alongside the Account Director
• Jump into new business support and onboarding when needed to help partnerships start strong
• Assist with account financial health by supporting reporting accuracy and following up on invoicing as requested

What We're Looking For

You're confident owning partner communication and keeping complex workflows organized.

• 3+ years in Account Management (marketing/agency experience preferred)
• Strong project management + organization skills
• Excellent communication — clear, friendly, proactive, solutions-oriented
• Able to translate partner needs into actionable internal direction
• Comfortable in Asana or similar PM tools
• Analytical mindset with experience in performance reporting

Bonus Points

• Experience in higher education marketing
• Worked with mission-driven orgs or nonprofits
• Exposure to renewals, retention, or upsell support

What You'll Get

• Competitive USD compensation based on experience/scope
• 100% remote role
• High ownership and meaningful partner impact
• Supportive, systems-minded, partner-first culture
• Work that blends relationships, performance, and operations

Why This Role Might Be a Fit

You love owning partner success end-to-end
You're naturally proactive and hate letting things slip
You translate messy needs into clear next steps
You care about performance, not just process
You want your work to support organizations doing good

Interview Process

1. Application Review – resume + relevant experience
2. Intro Call – background, relationship style, agency exposure
3. Skills / Scenario Round – real-world partner + coordination cases
4. Interview w/ AD + Leadership – values + team fit
5. Offer

Timeline: usually 2–3 weeks.

Ready to Apply?

Send your resume and a short note on your account management experience and approach to partner success. If you've worked in agencies, higher ed, or nonprofit environments, we'd love to learn more.

Deadline to apply: December 20th, 2025

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