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RDC - Continuous Improvement Supervisor

hace 41 minutos


Bogotá, Bogotá D.E., Colombia TMF Group A tiempo completo

TMF Group, we never request payments as part of our recruitment process, and we always contact candidates through corporate accounts or platforms. If you ever receive an invitation to make a payment, it may be a scam. Please verify whether the role you are interested in is posted here or on our official website.

About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with over 11,000 colleagues located in more than 125 offices across 87 jurisdictions, we actively seek individuals with the talent and potential to thrive at TMF Group, regardless of their background, and we offer job opportunities to the broadest range of people. Once onboard, we nurture and promote talented individuals, ensuring that senior positions are accessible to everyone.

Key Responsibilities:

  • Desing user-centered services for RDC Americas using methodologies such as design thinking and service blueprint.
  • Identify processes suitable for automation and lead their implementation (e.g. Power Automate, Alteryx)
  • Drive continuous improvement initiatives using Lean Six Sigma, Scrum or similar methodologies.
  • Manage innovation project from ideation to implementation
  • Collaborate with cross-functional teams and offices to ensure adoption of solutions
  • Track and report KPIs relates to transformation and innovation
  • Communicate effectively in English and Spanish with Global stakeholders.

Key Requirements:

  • 4 to 6 years in roles related to automation, innovation, continuous improvement, or service design.
  • A degree in Industrial Engineering, Business Administration, Computing Science, or related field
  • Some education in Service Design is desirable.
  • Experience with automation tools (Power Automate, UiPath, Zapier, etc.).
  • Knowledge of service design methodologies (Design Thinking, Customer Journey Mapping).
  • English proficiency (B2 or higher).
  • Project management knowledge (Agile or traditional).
  • Desirable certifications in Lean Six Sigma or similar.
  • Other characteristics: accurate, self-motivated and able to work both independently and as part of a team, deadline driven and able to maintain a portfolio of clients

What's in it for you?

Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

  • You'll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

  • Strong feedback culture to help build an engaging workplace.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.