Junior LIMS IT Support Technician

hace 3 días

Av El Dorado Bogotá Colombia SGS A tiempo completo
Company Description

SGS is the world's leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world.

Job Description

We are seeking a Junior LIMS IT Support Technician (Java) to join our Corporate IT team in Bogotá, Colombia. In this role, you will provide 2nd and 3rd level technical support for SGS's Laboratory Information Management Systems (LIMS – G6 technology), ensuring the stability, performance, and continuous improvement of business-critical applications.

You will work closely with cross-functional teams, including developers, infrastructure, and laboratory stakeholders, to resolve incidents, implement bug fixes, and support deployments. This position requires strong Java debugging skills, experience with relational databases, and a proactive mindset to monitor and optimize application performance.

Key Responsibilities

Advanced Troubleshooting & Incident Management

  • Investigate and resolve escalated technical issues.
  • Perform root cause analysis and implement corrective actions.
  • Debug Java code and analyze application logs to identify and resolve problems.

Application Monitoring & Optimization

  • Monitor application health using tools such as Grafana.
  • Configure alerts and dashboards to proactively detect anomalies.
  • Analyze performance metrics and recommend improvements.

Bug Fixing & Code Support

  • Collaborate with development teams to implement permanent fixes.
  • Develop functionality enhancements, including lab instrument/device connections (CSV mapping).

Deployment & Release Support

  • Assist in application deployments and release validation.
  • Conduct post-deployment checks to ensure system stability.

Documentation & Knowledge Management

  • Maintain detailed documentation of support procedures and known issues.
  • Share technical knowledge within the team to reduce future escalations.

Cross-Team Collaboration

  • Work closely with other IT teams and business stakeholders.
  • Provide timely updates and communication during incidents and outages.
Qualifications
  • Graduate or post-secondary education in Computer Science, Engineering, or a related field.
  • 1–2 years of experience in a similar technical support role.
  • Experience in application support and bug fixing.
  • Proficiency with relational databases (e.g., SQL Server, Oracle PL/SQL).
  • Experience with support tools (e.g., ServiceNow).
  • Hands-on experience with Java development or maintenance, including APIs, web services, and XML/JSON.
  • Familiarity with system maintenance, configuration management, and basic SQL scripting.
  • Understanding of change control, incident management, and documentation in regulated environments.

Preferred:

  • Knowledge of LIMS systems and laboratory workflows.
  • Experience with GIT repositories and Java design patterns.
  • Understanding of Application Lifecycle Management (ALM).
  • Experience working in international or multicultural environments.

Required Skills

  • Strong communication skills and ability to collaborate with IT and laboratory teams.
  • Analytical mindset and problem-solving orientation.
  • Organized, structured, and focused on delivering results.
  • Ability to work under pressure and meet deadlines.
  • Team player with a proactive attitude.
  • Good command of English (verbal and written).

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