Sales Operations Specialist

Job Title

Summary of the role:

The main purpose of this role is to increase Sales team efficiency by support Commercial and Contract Management activities functions in order to give support to the Sales and Account Management areas of the Airports and Borders team in the Americas. 

Part of this role is to provide support in commercial management including contract renewals, and update process, managing the contract and customer SharePoint sites and coordinating with other stakeholders (legal, project controlling, account management, CSMs, etc.) and the client to ensure that the all agreements are up to date and compliant with Amadeus standards and meet the customer and contractual timelines.

In this role you'll:

• Be responsible for commercial management and oversight of the commercial cycle of a customer, tracking contracts, management of KPIs and reports, contract renewal process and agreement updates through coordination with legal, project controlling, account management, CSMs and client. 

• Work closely with the Sales and Account Management team on mapping, implementation and tracking of commercial strategies including using systems tools used at AMADEUS (Salesforce, SharePoint and others) for commercial opportunity mapping, identification of proposing strategic targets, KPIs and metrics. Give support to the Account Management team data management related to contracts and related processes.

• Monitor KPIs and generate reports related to Contract Management

• Work closely with sales team, marketing, legal, and finance teams. Act as a advisor during customer negotiations on contractual terms.

• Track contract related performance indicators and identify areas for improvement. Provide insights and reports to senior leadership. Support business reviews and strategic decision-making as needed.

About the ideal candidate:

• Education: Major in Business Administration, Paralegal studies and/or Systems Technology degree and/or equivalent work experience.

• At least 5 years work experience in a similar position.

• Requires experience in Commercial Management, Sales Support, and/ or Legal support experience.

• Experience working with Airports, Airlines and/or Government Authorities is a plus

• Must be able to read/write/speak English. Spanish and/or Portuguese are a plus

• Understanding of the commercial process, tools and contract environment.  The incumbent should be accountable and proactive result oriented and have a spirit to work as one team with your pairs.

• You have exceptional analytical, problem solving and follow-up skills, ability to handle multiple priorities and adhere to deadlines.

• Expert level in MS office business applications

• Experience with Administrative Tasks in the Commercial Routine (differential)

• Experience with Air Transportation is a plus (airports, airlines or border authorities)

• Ability to travel within the AMERICAS region

• Must be able to work a hybrid working model role and work in the Bogota Amadeus office 50% of the time.

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes Create your candidate profile, upload your Resume/CV and apply today

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.