Manager, HR Data Management

Requisition ID:
239651

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose
Leads and oversees Data Management in ensuring business strategies, plans and initiatives are executed /

delivered in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and

leverage broader Bank relationships, systems and knowledge.

• Provide guidance to Consultants and Administrations and ensure processing of employee, job data and

org. & position management changes for employees are completed in alignment with standard processes

and related performance targets

• Coach Consultants and Administrators on complex employee inquiries, resolve escalated inquiries and

provide coverage for overflow work when required

• Develop and hold self and team accountable to meet objectives aligned to unit's goals and KPIs,

prioritizing workload and re-aligning resources as required in order to optimize results

• Track and report on volume and activity completed by the team through regular and established reporting,
• Actively seek opportunities to improve operational effectiveness, and consult with Sr. Manager, Data

Management, Director of Operations, Business HR Partners, and COEs in developing practical solutions.

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and

decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her

respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global SalesPurpose

Leads and oversees Data Management in ensuring business strategies, plans and initiatives are executed /

delivered in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and

leverage broader Bank relationships, systems and knowledge.

• Provide guidance to Consultants and Administrations and ensure processing of employee, job data and

org. & position management changes for employees are completed in alignment with standard processes

and related performance targets

• Coach Consultants and Administrators on complex employee inquiries, resolve escalated inquiries and

provide coverage for overflow work when required

• Develop and hold self and team accountable to meet objectives aligned to unit's goals and KPIs,

prioritizing workload and re-aligning resources as required in order to optimize results

• Track and report on volume and activity completed by the team through regular and established reporting,
• Actively seek opportunities to improve operational effectiveness, and consult with Sr. Manager, Data

Management, Director of Operations, Business HR Partners, and COEs in developing practical solutions.

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and

decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her

respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales

Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls

to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Builds a high performance environment and implements a people strategy that attracts, retains, develops and

motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours;

communicating vison/values/business strategy; and, managing succession and development planning for the

team.

Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls

to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Builds a high performance environment and implements a people strategy that attracts, retains, develops and

motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours;

communicating vison/values/business strategy; and, managing succession and development planning for the

team.

Reporting Relationships
Primary Manager

• Senior Manager, Data Management

Direct Reports

• Data Management Analyst
• Data Management Consultant
• Data Management Administrator

Dimensions

• People management
• Ensures alignment with established guidelines and regulatory requirements
• Responsible for meeting established SLAs
• Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule

Education / Experience / Other Information

• 1 year of experience in HR Services
• Post-Secondary Degree in Human Resources or Business or related field.
• CHRP designation is considered an asset.
• Relevant experience in resolving customer service requests.
• Deep understanding and knowledge of Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Experience coaching/leading a small team.
• Knowledge of data administration and end-to-end processes.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.