Customer Service Representative

hace 1 semana

Cali, Valle del Cauca, Colombia TaskUs A tiempo completo US$18.000 - US$25.000 al año

Job Description
We are looking for a #RidiculouslyGood Teammate Could that be you?
So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone who is qualified for this role We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being top-notch.

You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Maybe you're wondering; what are we looking for in a Teammate? They have to be....

  • An Incredible Human: someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
  • Eloquent and #RidiculouslyIntelligent: A Teammate with exceptional verbal and written communication in English, focused on resolving issues well.
  • Flexible Teammate: Teammates should be willing to work on shifting schedules. At the same time, they must be capable of multitasking while maintaining high attention to detail
  • Ready for Training : One of TaskUs's culture statements is Continuous Self-Improvement. Teammates need to be prepared to participate in training by the Learning and Development team. Make the most out of this; it's worth it, I promise

Recruitment Process
Even though the job itself is 100% on-site, the recruitment process is (100%) completely virtual; all the calls and interviews in the interview process and either by phone or laptop.

What do we offer?

  • Private medical insurance for you and your family and Dental & Vision.
  • We support your children's education with a monthly scholarship
  • 9 self-managed paid time off days
  • 12 self-managed vacation days
  • Employee savings program
  • Wellness & Resiliency programs
  • Growth opportunities
  • 46 hours a week, 2 consecutive days off
  • Food vouchers
  • Gym onsite
  • Cafeteria discounts
  • And more...

Curious about our #RidiculouslyRefreshing team? Come Join Us
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2509_12814

Posted At: Wed Mar :00:00 GMT+0000 (Coordinated Universal Time)

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