Broker Support

hace 5 días

Bogotá, Bogotá D.E., Colombia WTW A tiempo completo

Description
The Role

  • Collaborate and communicate effectively with client services teams and shared service centers.
  • Work closely with the Operations team, providing specialist technical advisory support to ensure alignment between policies and procedures, including support with compliance matters
  • Compile and verify data from various sources, including reinsurance policies, proposals, and software tools
  • Monitor, review, and report on billing and accounting information, identifying discrepancies and ensuring accurate, up-to-date records.
  • Analyze, clarify, and resolve queries from internal and external clients, applying established policies and exercising discretion within authority limits.
  • Maintain regular interaction with cedents, reinsurers, and third parties, to understand their needs and provide timely support regarding operational, administrative, and technical matters.
  • Support brokers with the preparation of endorsements, follow-up on subjectivities, and updates to internal and external systems.

Qualifications
The Requirements

  • Advanced English proficiency.
  • Computer skills, including systems, Excel, Word, PowerPoint, Outlook.
  • Basic knowledge in financial mathematics.
  • Effective analysis, problem solving and communication skills (verbal and written).
  • Customer Service orientation.
  • High level to teamwork.
  • Strong critical analysis skills.
  • At least one (1) year of experience in the insurance and/or reinsurance sector, especially in technical areas or claims.

Equal opportunity employer

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