Head of Maintenance Operations
hace 3 días
Location: Remote from Latin America
Working Hours: U.S. Business Hours (CST/EST preferred)
English Level: Advanced (C1+)
About the Role
A fast-scaling U.S.-based single-family rental platform is hiring a Head of Maintenance Operations to lead and scale maintenance across a growing portfolio of homes in multiple U.S. markets. This is the most senior maintenance role in the companyideal for someone with deep property maintenance knowledge, exceptional remote troubleshooting skills, and a track record of managing distributed teams and vendors.
Key Responsibilities
Strategic Maintenance Execution
- Own the end-to-end maintenance function across all properties.
- Remotely diagnose complex repair issues using resident interviews, photos/videos, and IoT data. Achieve 95% first-call diagnostic accuracy.
- Build and refine preventive maintenance programs to reduce reactive work and extend asset life.
Team Leadership & Growth
- Manage and mentor a growing team.
- Set clear KPIs, improve productivity, and maintain team engagement scores of 4/5.
Vendor Development & Performance
- Source, vet, and onboard vendors in underserved markets. Reduce vendor onboarding time by 30%.
- Track vendor performance using cycle times, callback rates, and satisfaction scores. Replace underperformers as needed.
Budget & Cost Control
- Own and manage the maintenance P&L.
- Deliver quality work under budget, proactively flag cost drivers, and negotiate vendor pricing.
Escalation Management
- Serve as the escalation point for high-priority issues. Use a phone-first approach to ensure fast, empathetic communication.
- Collaborate with residents, vendors, and internal stakeholders to resolve complex challenges swiftly.
Operational Improvements
- Lead continuous improvement initiatives using SOPs, maintenance tech platforms, and data insights.
- Leverage tools like AppFolio, Property Meld, or SightPlan to drive operational efficiency.
Requirements
- 5+ years in a senior maintenance leadership role in residential property management.
- Experience managing remote maintenance teams and U.S.-based vendor networks.
- Deep technical knowledge of HVAC, electrical, plumbing, roofing, and structural systems in single-family homes.
- Strong remote troubleshooting and estimating skills.
- Proven track record of reducing maintenance costs while maintaining service quality.
- High proficiency in maintenance platforms and operational tech tools.
Preferred Qualifications
- Experience in the U.S. single-family rental market.
- Familiarity with IoT-based maintenance or remote diagnostics.
- Bilingual (English/Spanish) preferred but not required.
Compensation & Logistics
- Compensation: $38,000-$42,000 USD per year
What Success Looks Like
- Delivering under-budget maintenance without compromising quality
- Achieving 95% diagnostic accuracy on first contact
- Growing and retaining a high-performing maintenance team
- Reducing vendor onboarding time by 30% within 6 months
- Increasing resident satisfaction across all maintenance interactions
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