Sales & Marketing Team Lead

hace 3 días

Bogotá, Bogotá D.E., Colombia TP A tiempo completo

At TP, we're looking for a Sales & Marketing Team Lead who manages and develops a team of assigned agents to meet and exceed performance targets, maximize productivity, assure quality, end-user satisfaction, client satisfaction, and other key operational metrics by providing guidance, support, and education.

What you'll do

  • Conduct regular monitoring of handled contacts by the team, providing feedback, coaching, and education to ensure Agents meet minimum client requirements.
  • Proactively maintain and deliver required service levels while maximizing team productivity to achieve operational margins.
  • Provide real-time support to Agents facing difficulties on calls and professionally handle escalated irate or upset customer inquiries when necessary.
  • Program and coach agents on calls, chats, emails, or ticket handling based on account requirements, adjusting workload as needed for product updates or client needs.
  • Communicate quarterly strategies and monthly/weekly priorities clearly to agents, adjusting messaging to different audiences (agents, Ops Managers, clients) with concise communication.

The TOP Team is looking for someone who:

  • Has a minimum of 2 years of experience in digital ad sales or customer-facing sales roles, with at least 1 year in a team lead or supervisory role.
  • Possesses solid understanding of digital advertising platforms such as PPC, SEM, Display, and Native ads.
  • Is familiar with CRM systems (Salesforce, Dynamics) and basic reporting tools.
  • Demonstrates high levels of proactivity, ownership, and autonomy in managing teams.
  • Thrives in client-facing situations, communicating clearly and confidently with strong interpersonal and presentation skills.
  • Understands the importance of aligning learning strategies with business and operational goals.

What we offer

  • Indefinite-term contract – long-term stability from day one.
  • Access to employee funds – financial support and exclusive benefits.
  • Prepaid medical plan for employees.
  • "Tostao" consumption bonus.
  • Career development plan – structured learning and growth opportunities.

What sets us apart

We're the experts in global digital business services, operating in 100 countries with a team of around 500,000 employees worldwide

Great Place To Work has recognized us as one of the best companies to work for—locally and globally.

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