Senior IT Engineer

WHAT WE DO

Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP's remote, integrated engineering teams use end-to-end solutions to innovate and align with your business goals. We have 600+ English-speaking engineers based in Latin America and approximately 20 U.S.-based engineers. With some of the highest customer satisfaction scores in the industry, GAP's focus is customer and employee success.

GAP is a woman-owned company headquartered in Austin Texas. We are a values-based company focused on growing our people by investing in education, onsite English classes and training in the latest technologies, including AI, data analytics and machine learning. Our goal is to provide solutions for our customers that help them achieve critical business outcomes, while enabling our GAPSters and our communities to attain long-term success.

Summary

We are seeking a Senior IT Engineer with 5+ years of professional experience in enterprise IT operations, automation, networking and infrastructure. This role requires strong technical leadership, advanced troubleshooting capabilities, and the ability to mentor other engineers. The candidate must have English B1+ proficiency to collaborate across global teams. We value professionals who are proactive, reliable, and capable of driving technical improvements while supporting strategic IT initiatives.

Professional Experience

• 5+ years of hands-on experience in IT enterprise environments, IT processes, customer services and operations.
• Proven experience managing and optimizing Collaboration Tools as Google Workspace, Microsoft Admin Console, application management and identity systems (Entra ID ).
• Experience in configuring and managing IT tools, including helpdesk systems (e.g., Manage Engine, Freshservice, Zendesk) and asset management systems for hardware/software lifecycle tracking.
• Experience managing IT hardware and software inventory across multiple sites or departments (logistics support).
• Demonstrated ability to lead complex troubleshooting efforts and incident resolution.
• Experience designing, implementing, and supporting automation scripts, monitoring solutions, and endpoint management platforms.
• Supporting and troubleshooting general network issues.
• Hands-on involvement in projects such as IT processes, security improvements and network upgrades.
• History of collaborating with cross-functional teams (Security, DevOps, Operations) and mentoring junior IT specialists.

Educational Requirements

• Advanced student or graduated with Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Equivalent combined experience and technical certifications will also be considered.

Soft Skills

• Strong analytical and problem-solving skills.
• Effective communication (English B1+).
• Ability to guide junior specialists.
• Time management, prioritization, and organizational skills.
• Proactive approach.
• Ability to work in dynamic, fast-paced environments.

Technical Skills

• Systems & Infrastructure: Windows, MacOS, Linux, IAM administration.
• Networking: VLANs, DNS, DHCP, VPNs, and manage firewalls (Fortinet, Cisco, Meraki).
• Basic knowledge on Automation & Scripting: Ex. PowerShell, Bash, Python or similar languages.
• Monitoring: Zabbix, AV Console, Microsoft Intune
• Security Fundamentals: Endpoint protection, MFA, Zero Trust, log analysis.
• Endpoint Management: MDM/EDR solutions.

Nice to Have Skills 

•  ITIL v4 Foundation certification.
• Google Workspace Certification or Microsoft Certifications
• Experience with cloud platforms (AWS, Azure, or GCP).

This position requires a daily presence in the facilities.

At Growth Acceleration Partners, we're an equal opportunity employer committed to building a diverse and inclusive team. We value everyone's unique background, and we provide equal opportunities regardless of race, color, creed, religion, sexual orientation, gender identity, age, national origin, disability, marital status, veteran status or any other personal right protected by law. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow.