Real Time Analyst

hace 5 días

COL Medellin The Gallery, Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

RESPONSABILIDADES ESPECÍFICAS

  • Monitorear en tiempo real el desempeño de los niveles de la cola (queue) y las variaciones respecto al pronóstico.

  • Informar cualquier variación significativa del pronóstico a las áreas de Operaciones y a la Gerencia de WFM (Workforce Management).

  • Proporcionar recomendaciones para abordar y responder a las desviaciones del pronóstico.

  • Supervisar la adherencia al horario a nivel de agente.

  • Informar cualquier incidencia significativa de adherencia a Operaciones y a la Gerencia de WFM de manera proactiva y urgente.

  • Analizar las variaciones del pronóstico y proyectar el impacto para el resto del día.

  • Recopilar y enviar informes intradiarios con precisión y puntualidad, incluyendo recomendaciones proactivas de acción.

  • Actualizar los horarios con la asistencia y las excepciones en tiempo real.

  • Aprobar o recomendar alternativas para las solicitudes de excepción de horario en tiempo real.

  • Otras funciones relacionadas según sea necesario.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

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