Bilingual Customer Service Expert B2 On Site Bogota Connecta
hace 4 días
At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.
We are looking for bilingual customer service experts to support clients in the U.S. financial and banking sector, working with one of the most prominent and respected institutions in the industry.
What you'll be doing:
• Deliver personalized support to customers considering account cancellation or service discontinuation.
• Identify customer needs and provide solutions to enhance their satisfaction and overall experience.
• Effectively communicate the value of products and services, highlighting features, benefits, and updates that address customer concerns.
• Use active listening and empathy to handle objections and complaints with professionalism.
• Implement retention strategies, including promotions, loyalty programs, or customized offers, to encourage customers to remain with the company.
• Collaborate with internal teams (sales, technical support, customer service) to resolve escalated cases quickly and effectively.
• Track and document all retention activities and customer feedback in the system with accuracy.
• Stay informed about market trends, competitor offerings, and new company initiatives to position the company as the best choice for customers.
• Meet or exceed performance goals related to retention rates, customer satisfaction, and overall engagement.
• Meet performance metrics related to service quality, response time, resolution rates, and customer satisfaction.
Required Skills & Qualifications
• Strong interpersonal and negotiation skills.
• Ability to remain calm, persuasive, and professional in challenging situations.
• Experience in customer service, account management, or retention roles preferred.
• Tech-savvy with the ability to quickly learn new systems and processes.
• Goal-oriented mindset with a passion for building long-term customer relationships.
Education and Work Experience Requirement:
• High School Diploma.
• Previous experience in customer service or related fields is a plus.
The TOP Team is looking for someone who:
• B2 English level.
• Enjoys helping others and solving situations with a positive attitude.
• Proactive, responsible, empathic, and a good listener.
Let's talk about benefits:
• Long-term contract.
• Employee fund.
• Volunteer programs.
• Career plan.
• Life insurance coverage.
Conditions:
• English B2 (80% fluency)
• 42 hours per week
• Schedules:
-Training: Monday to Friday 6:00 am to 15:00 pm or 15:00 pm to 00:00 am
-Operations: Shifts are assigned between 08:00-18:00// 10:30-19:30 // 12:00 – 21:00 // 15:00 – 00:00 // 18:00-03:30 // 2 days off
• Salary: COP $ performance bonuses up to 22%
• Location: Bogotá Connecta Ac. 26 #92-32
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide Great Place To Work has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team
#LI-Onsite
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