Groceries & Retail Junior Account Manager
hace 1 semana
About the Role
The Account Partner role drives growth, operational excellence, and long-term success for Uber's retail partners in Dominican Republic or a mixed market. This role focuses on analyzing performance data, identifying and executing operational improvement plans, and upselling merchant investments that accelerate partner growth. The candidate will have a direct impact on optimizing partner performance and shaping Uber's retail strategy in the market.
What You'll Do
- Drive the full account management lifecycle for a defined portfolio, focusing on consistent retention and growth by creating and executing data-backed growth plans for each partner.
- Lead strategic commercial negotiations and proactively sell the value of our advertising and engagement products (ads and offers) to secure merchant investments and ensure value creation and capture.
- Analyze operational metrics like cancellation rates and basket size, identify the root causes of poor performance, and implement specific, measurable action plans to improve merchant efficiency and the user experience.
- Navigate complex partner operational issues and internal cross-functional dependencies with urgency, serving as the direct point of contact for merchants ranging from local pet shops to regional supermarket chains.
- Prioritize and manage a high-volume pipeline of tasks across a mixed portfolio (approximately 10-15 accounts per month), adapting strategies quickly based on performance data and shifting market conditions.
Basic Requirements
- Intermediate-Advanced proficiency in English (written comprehension and composition) to manage internal projects, communications, and ticket-based requests.
- 1-2 years of full-cycle account management or B2B sales experience in a fast-paced, analytical environment.
- Demonstrated proficiency in Google Sheets or Microsoft Excel to perform data analysis and build compelling commercial storytelling.
- Demonstrated success managing commercial relationships and negotiations to achieve a measurable quota or revenue target.
- Customer-centric approach and strong organizational skills, with the ability to manage multiple priorities.
- Demonstrated ability to effectively manage stakeholder engagement and alignment across internal teams or external partners.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Economics, or a related field
- Familiarity with Salesforce or similar CRM tools for pipeline management and disciplined reporting.
- Proven ability in negotiation, deal-making, and upselling digital marketing tools (ads, offers, campaigns) that directly accelerate partner growth.
- Experience working with a mixed portfolio of accounts (SMB, mid-market, or enterprise) in the retail, grocery, e-commerce, or CPG industries.
- Strong analytical curiosity with a focus on improving operational metrics like cancellation rates and basket size, reflecting a high level of business acumen and data focus.
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