Staffing Coordinator

Staffing Coordinator is responsible for maintaining coverage for active cases, monitoring caregiver schedules, managing disciplinary actions, and addressing client and caregiver concerns. Bilingual proficiency in English and Spanish is required to effectively communicate with the diverse population of caregivers and clients.

• Schedule and assign home health aides/personal care aides to client cases in alignment with care plans, client preferences, and regulatory requirements.
• Maintain daily/weekly staffing schedules and adjust promptly to address call-outs, changes in client needs, or emergencies.
• Communicate effectively with clients, families, aides, and the Nursing Department to confirm schedules, resolve conflicts, and ensure high satisfaction.
• Collaborate with the Nursing Department on patient care concerns, aide performance, and coverage needs.
• Follow up on complaints from clients, families, or staff, ensuring timely resolution and proper documentation.
• Implement and document disciplinary actions for aides in coordination with HR and Nursing leadership, following agency policies and compliance requirements.
• Maintain accurate records in the agency's scheduling/EVV system (OnTime ITS, HHAeXchange, or similar).
• Coordinate with HR/recruitment to ensure an adequate pool of aides is available for new and ongoing cases.
• Ensure compliance with NY State Department of Health, MLTC, and agency policies regarding staffing, coverage, and documentation.
• Participate in on-call rotation (if applicable) to manage after-hours staffing issues.
• Support agency initiatives for retention and quality assurance by building positive relationships with caregivers.