Mid-level Customer Success Manager

Safetica is a global leader in Intelligent Data Security, delivering powerful, effective solutions to prevent data leaks and manage insider risks across on-premises and cloud environments. With seamless integration and minimal disruption to business workflows, Safetica protects sensitive data, educates employees on secure practices, and ensures regulatory compliance for organizations worldwide. As a software company with clients in over 120 countries, we've taken a major step forward: we are expanding into the United States, driven by a clear vision to become a key partner in the field of Data Loss Prevention. Our growth is backed by strong investors, who have provided an additional 4 million USD to help us scale our team in the U.S. and accelerate product development.

If you're seeking a role where your growth matches the rapid pace of the company's expansion, join our dynamic
Customer Success team in Colombia
. You'll
collaborate closely with colleagues in Europe (Czech Republic)
to ensure seamless global cooperation and
play a key role in supporting the USA market
, helping us deliver top-notch service to our American customers and partners.

As a
Customer Success Manager
, you'll drive smooth onboarding, guide customers through implementation, and maintain high satisfaction with our solution. By
identifying growth opportunities, you'll act as a trusted advisor and a bridge between customers and our internal teams
- including technical support, product management, and sales.

We have an amazing
office in Bogotá
, and we'd
love
for
you to be there

Being present helps
you
connect and collaborate
with your colleagues in person, which is something
we value
.

Why join us?

• Work in a hybrid model with the freedom and trust
  to define your own working style and drive results in your own way.
• Join a
  fast-growing cybersecurity company
  and help shape the future of data protection in a high-potential market.
• Enjoy true
  autonomy, flexible work conditions, and strong support
  from an experienced global team.
• Invest in your professional
  growth through
  continuous learning and career development
  opportunities in a dynamic, high-tech industry.

Your responsibilities

• Build and maintain strong relationships
  with existing customers.
• Lead the onboarding process and
  ensure fast adoption of Safetica solutions
  .
• Actively
  communicate with key customer users and stakeholders
  (e.g., IT administrators, security managers).
• Resolve customer issues and
  work with technical support on more complex incidents
  .
• Identify opportunities
  for service expansion or product upselling.
• Monitor and measure customer satisfaction
  , including
  collecting regular feedback
  .
• Prepare reports
  on customer usage and recommend improvements.
• Collaborate closely with sales and marketing teams on customer campaigns and case studies
  .

What are we looking for?

• At least
  2 years of experience in a similar role (e.g., Customer Success, IT Consultant)
  .
• Experience with B2B customers, ideally in IT or software
  .
• English language
  proficiency at the
  C1 level.
  Proficiency in
  Brazilian Portuguese (at least B2 level)
  is important and will be a strong asset.
• Strong
  communication and presentation skills
  .
• Strong organizational and
  time management skills in dynamic environments
  .

Technical skills

• Knowledge of IT security and cybersecurity concepts
  (e.g., data protection, sensitive data classification, user access management).
• Ability to
  interpret technical information and translate it into actionable solutions for end users
  .
• Experience with
  CRM tools (e.g., HubSpot, Salesforce
  ), managing Windows workstations and servers.
• Experience
  managing Windows workstations and servers
  .
• Nice to have:
  Familiarity with macOS, including basic troubleshooting and system configuration.

What can you expect from Safetica?

• Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days
  .
• Make your birthday extra special - take the day off to celebrate, relax, and enjoy it however you like. It's your day, and we believe you deserve to spend it your way
• Flexible work setup and hybrid mode work for us
  . You'll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days.
• Honest work environment
• we give our employees space to talk directly to our management and ask them tough questions. Our roadmap is transparent. Your feedback is always appreciated and welcomed.
• Level up your language skills -
  we offer English classes
  to help you grow professionally and communicate confidently.
• A transparent work environment
  built on open communication, fostering collaboration across teams as they work together towards shared goals.

Excited
about customer journey and ready to grow your career in the customer success team? We'd love to hear from you Send us your CV or LinkedIn profile in English, and we'll get back to you quickly to schedule a short call.