iGaming Customer Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Gamdom A tiempo completo $40.000.000 - $80.000.000 al año

Company Overview:

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you

Position Overview:

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities:

  • Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
  • Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
  • iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
  • Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
  • Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills/Qualifications:

  • Previous customer service experience (iGaming experience is a plus).
  • Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
  • Experience in cryptocurrency is an advantage.
  • Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
  • Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
  • Capable of working autonomously and making sound decisions to address customer needs.
  • Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.

Perks at Gamdom:

  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia InfiCare Staffing A tiempo completo US$40.000 - US$60.000 al año

    Job description:Mandatory skill:• Excellent English skills – both verbal and written• Outstanding communication and presentation skills• Customer support should be on actual IT systems , preferably some type of order management on ERPs (SAP or Oracle)• Support Specialist providing technical assistance and troubleshooting for tools and business...

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo $600.000 - $900.000 al año

    The Customer Support Specialist serves as the first point of contact for customers, providing expert assistance and promptly resolving technical issues. The ideal candidate will possess exceptional communication skills and technical expertise, which are crucial for ensuring customer satisfaction and maintaining the organization's reputation for delivering...

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Bullpen Talent A tiempo completo $400.000 - $800.000 al año

    Our client a fast-growing technology company transforming how professionals manage, grow, and support their business operations in the commercial sector. Their platform combines data, marketplace tools, and advanced automation to streamline workflows and deliver exceptional customer experiences.Headquartered in the U.S., the company has expanded rapidly and...

  • Customer Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia StratifyIQ A tiempo completo US$25.000 - US$50.000 al año

    Job Overview: We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks,...

  • Operations & Customer Support Specialist (JOB ID:DEBMIC1)

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia InsideOut A tiempo completo US$84.000 - US$108.000 al año

    IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT." PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"JOB TITLEOperations & Customer Support SpecialistJOB IDDEBMIC1INDUSTRYPlumbing ServicesLOCATIONLATAMJOB STATUSFull TimeWORK...

  • Operations & Customer Support Specialist (JOB ID:DEBMIC1)

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Inside Out A tiempo completo US$7 - US$9

    ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT." PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH" JOB TITLE Operations & Customer Support SpecialistJOB IDDEBMIC1INDUSTRYPlumbing ServicesLOCATIONLATAMJOB STATUSFull...

  • Business Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo US$30.000 - US$60.000 al año

    ResumenBusiness Support SpecialistSeize the opportunity to make a significant impact as a Business Support Specialist. By building meaningful connections with new clients, you will not only increase your income but also open doors to an unexplored world within digital marketing.Picture yourself as a sales expert who will benefit from constant collaboration,...

  • Business Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo US$20.000 - US$30.000 al año

    OverviewBusiness Support SpecialistSeize the opportunity to make a significant impact as a Business Support Specialist. By building meaningful connections with new clients, you will not only increase your income but also open doors to an unexplored world within digital marketing.Picture yourself as a sales expert who will benefit from constant collaboration,...

  • Customer Care Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia ScaleJet A tiempo completo US$45.000 - US$65.000 al año

    Our Client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for Customer Care Specialist for a full-time remote job.We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo US$30.000 - US$60.000 al año

    The Technical Support Specialist serves as the first point of contact for customers, providing expert assistance and promptly resolving technical issues. The ideal candidate will possess exceptional communication skills and technical expertise, which are crucial for ensuring customer satisfaction and maintaining the organization's reputation for delivering...