Automotive Tech Support Advisor

hace 1 semana

Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems,excellent communication skills and advanced English level. 

Responsibilities and Duties
  • Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
  • Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
  • Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
  • Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
  • Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.
  • Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.
  • Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.
  • Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.
Qualifications and Skills
  • Advanced English level. 
  • Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair.
  • 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required
  • Proficient in computer use and comfortable with technology and digital tools in a professional office setting are required.
  • Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
  • Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
  • Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz) is a plus.
This is an on-site position in Bogota 

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