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Client Account Manager

hace 23 minutos


Bogotá, Bogotá D.E., Colombia Zappy A tiempo completo US$7 - US$12
Job Title: Client Account Manager (Remote)

Company: Zappy
Location: Remote - Colombia 

Role Overview

We are hiring a Client Account Manager to support one of Zappy's U.S. clients. You will manage a large portfolio of active client accounts and act as the primary point of contact for ongoing communication, coordination, and relationship management.

This role is ideal for someone who thrives in a fast-paced, client-facing environment, can manage dozens of relationships at once, and takes full ownership of client experience and retention.

Our clients hire Account Managers on a recurring basis, making this a stable, long-term opportunity with room for growth.

Key Responsibilities
  • Serve as the primary point of contact for 30–50+ active client accounts

  • Manage day-to-day communication via email, phone, Slack, and messaging tools

  • Build trust and maintain strong, professional client relationships

  • Coordinate internally with delivery, marketing, and operations teams

  • Track client needs, requests, and timelines to ensure smooth execution

  • Lead client calls, check-ins, and ongoing support conversations

  • Identify opportunities to expand or upsell accounts when appropriate

  • Proactively resolve issues and prevent churn

  • Maintain detailed documentation and updates in internal systems

What Success Looks Like
  • High client satisfaction and strong retention

  • Clear, timely, professional communication

  • Ability to manage high account volume without dropping details

  • Smooth collaboration with internal teams

  • Revenue protection and growth through strong account ownership

Required Qualifications
  • Experience as an Account Manager, Client Success Manager, or Client Services Manager

  • Background in agency, consulting, or service-based environments

  • Excellent English communication skills (written and verbal)

  • Strong organization, follow-through, and time management

  • Comfortable handling a high volume of client relationships

  • Ability to work independently in a remote environment

  • Availability to work U.S. business hours or significant overlap

Preferred (Nice to Have)
  • Experience supporting marketing, professional services, or healthcare-related clients

  • Familiarity with CRMs, project management tools, and Slack-based teams

  • Upselling or account expansion experience

Pay 

$7–$12 USD per hour, full-time contract, based on experience and performance

About Zappy

Zappy is a remote hiring and talent operations company that helps high-growth U.S. businesses build elite offshore and nearshore teams. We place top performers into long-term roles where they operate as true extensions of our clients' internal teams.

This role is for a U.S.-based, fast-growing professional services and marketing company operating at high volume.


Why Join Zappy
  • Fully remote, long-term role

  • Embedded with a high-performing U.S. client team

  • Clear expectations and repeatable workflows

  • Growth potential into senior or lead account roles

  • Backed by Zappy's recruiting and support infrastructure