IT Support Specialist

hace 3 días

Bogotá, Bogotá D.E., Colombia Carbon Health A tiempo completo US$30.000 - US$60.000 al año

THE JOB AT A GLANCE
The IT Support Specialist will help our Support Engineering team ensure that all Carbon Health internal customers' technology needs are met and that their IT problems are solved with impactful and educational interactions. The perfect candidate will be efficient, detail-oriented, drive our company compliance goals, and excel at organization. Additionally, this individual will be a great communicator, assisting with our team's documentation and project management needs.

What You'll Do

  • Work alongside a driven, fast paced IT Support team troubleshooting and resolving 100+ tickets on a weekly basis in order of priority and within our SLA commitments of 30 minutes to 1 hour on average.
  • Assist employees remotely via written correspondence, video calls, and telecommunications all while documenting your troubleshooting and analysis of issues in a timely and concise manner.
  • Be a subject matter expert for a number of existing and new SaaS services and integrations, all while ensuring the highest standards of system security.
  • Assist with aspects of employee lifecycle and access management while upholding identity federation and compliance best practices.
  • Help build our internal IT knowledge base, develop innovative ways to better IT processes and customer service through impactful help articles and project outlines.

About You

  • High School Diploma or equivalent experience.
  • Experience in a high paced environment with independent workflows while resolving 100+ tickets on a weekly basis within an average SLA of 30 minutes to 1 hour.
  • Experience in assisting customers remotely via telephone, written correspondence, and video calls.
  • Extensive expertise in both MacOS and Windows operating systems, able to independently troubleshoot and resolve a variety of software and hardware issues for computers, tablets, printers, scanners, and other peripherals.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN as well as network troubleshooting workflows.
  • Proficient in implementing and managing Identity Access Management solutions including secure password and MFA policies alongside identity federation best practices.
  • Experience in troubleshooting and managing a wide variety of SaaS applications including (or similarly relevant) GSuite, Okta, Atlassian Cloud, Meraki and Mosyle MDM.
  • Able to provide thorough and detailed analysis on issues assigned to you and document your findings + troubleshooting workflows in a timely and organized manner.
  • Outstanding customer service and communication skillsets with proven ability to assist others in a timely manner with empathetic and impactful problem solving.
  • Experience with Mobile Device Management systems and familiarity with basic concepts of device provisioning, profile and app management alongside compliance monitoring.
  • Strong documentation skills for creating and maintaining knowledge base articles, how-to articles, and project outlines.
  • Healthcare industry background with HIPAA compliance expertise.

  • IT Specialist Semisenior

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia GIGA IT A tiempo completo $40.000 - $80.000 al año

    SummaryWe are looking for a newGIGAnteto join our team as anIT Specialist Semisenior.Where you will have the opportunity to be part of a multicultural team and work in a company that offers rapidly growing managed connectivity solutions, specializing in providing reliable internet. What You'll DoNetwork supportProvide first-level technical support for VoIP...

  • IT Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Octus A tiempo completo $1.200.000 - $3.600.000 al año

    OctusOctus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.For more...

  • IT Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Octus A tiempo completo $40.000 - $80.000 al año

    OctusOctus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more...

  • IT Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia MicroSourcing A tiempo completo

    The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:-To provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.-Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software,...

  • IT Specialist

    hace 23 horas

    Bogotá, Bogotá D.E., Colombia MicroSourcing A tiempo completo US$30.000 - US$60.000 al año

    The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:To provide 1st level technical support professionally, efficiently and effectively, maintaining a highdegree of customer service.Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgradingsoftware,...

  • IT Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia ARRISE A tiempo completo $1.500.000 - $2.000.000 al año

    Innovating Support, Empowering Teams, Building Trust.ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.What makes ARRISE different?We're more than a company—we're a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.We partner with industry...

  • Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia InfiCare Staffing A tiempo completo US$40.000 - US$60.000 al año

    Job description:Mandatory skill:• Excellent English skills – both verbal and written• Outstanding communication and presentation skills• Customer support should be on actual IT systems , preferably some type of order management on ERPs (SAP or Oracle)• Support Specialist providing technical assistance and troubleshooting for tools and business...

  • IT Desktop support

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia ContactPoint 360 A tiempo completo $1.200.000 - $2.400.000 al año

    Are you passionate about technology and enjoy solving problems that make people's work easier?At ContactPoint360, we're looking for anIT Desktop Support Technicianto join our growing team in BogotáAs part of ourIT department, you'll be the go-to person for technical support — helping our internal users stay connected, productive, and supported. If you're...

  • Social Media Specialist

    hace 24 horas

    Bogotá, Bogotá D.E., Colombia Periferia IT A tiempo completo $1.200.000 - $2.400.000 al año

    Prepárate para vivir una nueva etapa con Periferia IT Group Si tienes experiencia como Social Media Specialist y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Trabajarás con más de 1,000 profesionales en una multinacional colombiana líder en el sector TI, con fuerte presencia en América Latina...

  • Engagement & Sales Support Specialist - ZR_29546_JOB

    hace 3 días

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo US$40.000 - US$80.000 al año

    This is a remote position.Business Development Support Specialist – IT Staffing | Remote | Immediate StartRole Name: Engagement/Sales Support SpecialistSchedule: 40 hours per week, Monday to Friday 8am to 5pm with one hour of unpaid breakClient Timezone: ESTClient Overview: Join a growing IT staffing company that operates across both IT and non-IT...