Customer Support Specialist
hace 3 días
Job Overview:
We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks, and escalating complex issues to the designated lead.
Responsibilities:
- Handle inbound/outbound calls, including escalations and troubleshooting
- Manage dashboard setup in a test environment, providing feedback to the development team
- Conduct quality assurance tasks during downtime for continuous product improvement
- Follow escalation protocols, alerting the designated manager for critical issues
- Complete training: 40 hours over two weeks, including video sessions, mentoring, and role-playing exercises
Qualifications:
- Real estate background with strong communication skills
- Experience with technical troubleshooting in a SaaS environment
We are specifically looking for candidates located in either the Philippines or Colombia who are currently working at (or has had 12 mos+ experience) the following companies:
- Lone Wolf
- Zillow
-
Customer Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia InfiCare Staffing A tiempo completo US$40.000 - US$60.000 al añoJob description:Mandatory skill:• Excellent English skills – both verbal and written• Outstanding communication and presentation skills• Customer support should be on actual IT systems , preferably some type of order management on ERPs (SAP or Oracle)• Support Specialist providing technical assistance and troubleshooting for tools and business...
-
Customer Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Connext A tiempo completo $600.000 - $900.000 al añoThe Customer Support Specialist serves as the first point of contact for customers, providing expert assistance and promptly resolving technical issues. The ideal candidate will possess exceptional communication skills and technical expertise, which are crucial for ensuring customer satisfaction and maintaining the organization's reputation for delivering...
-
Customer Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Bullpen Talent A tiempo completo $400.000 - $800.000 al añoOur client a fast-growing technology company transforming how professionals manage, grow, and support their business operations in the commercial sector. Their platform combines data, marketplace tools, and advanced automation to streamline workflows and deliver exceptional customer experiences.Headquartered in the U.S., the company has expanded rapidly and...
-
Bogotá, Bogotá D.E., Colombia InsideOut A tiempo completo US$84.000 - US$108.000 al añoIMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT." PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"JOB TITLEOperations & Customer Support SpecialistJOB IDDEBMIC1INDUSTRYPlumbing ServicesLOCATIONLATAMJOB STATUSFull TimeWORK...
-
Bogotá, Bogotá D.E., Colombia Inside Out A tiempo completo US$7 - US$9** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT." PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH" JOB TITLE Operations & Customer Support SpecialistJOB IDDEBMIC1INDUSTRYPlumbing ServicesLOCATIONLATAMJOB STATUSFull...
-
Business Support Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo US$30.000 - US$60.000 al añoResumenBusiness Support SpecialistSeize the opportunity to make a significant impact as a Business Support Specialist. By building meaningful connections with new clients, you will not only increase your income but also open doors to an unexplored world within digital marketing.Picture yourself as a sales expert who will benefit from constant collaboration,...
-
Business Support Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo US$20.000 - US$30.000 al añoOverviewBusiness Support SpecialistSeize the opportunity to make a significant impact as a Business Support Specialist. By building meaningful connections with new clients, you will not only increase your income but also open doors to an unexplored world within digital marketing.Picture yourself as a sales expert who will benefit from constant collaboration,...
-
iGaming Customer Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Gamdom A tiempo completo $40.000.000 - $80.000.000 al añoCompany Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...
-
Customer Care Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia ScaleJet A tiempo completo US$45.000 - US$65.000 al añoOur Client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for Customer Care Specialist for a full-time remote job.We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The...
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Connext A tiempo completo US$30.000 - US$60.000 al añoThe Technical Support Specialist serves as the first point of contact for customers, providing expert assistance and promptly resolving technical issues. The ideal candidate will possess exceptional communication skills and technical expertise, which are crucial for ensuring customer satisfaction and maintaining the organization's reputation for delivering...
